Internews will disrupt and mitigate the flow of misleading, inaccurate or malign information for vulnerable populations affected by humanitarian crises during COVID-19, when the accuracy and timeliness of public health information and the quality of communication between communities and the agencies that serve them is vital to health outcomes. Internews’ methodologies are part of the wider humanitarian Community Engagement and Accountability efforts and contribute to Risk Communication & Community Engagement (RCCE) efforts from health and humanitarian partners, by ensuring that community perspectives are captured to inform RCCE strategies and that concerns, rumors, and questions are addressed with reliable information that comes from, and is created by, local media or other reliable information providers on a variety of both traditional and social media platforms. This approach galvanizes and supports local media, particularly those trusted and used by vulnerable communities experiencing humanitarian crises, to fully play their roles as information providers, as facilitators of conversations within their communities, and as watchdogs and agents of accountability for responders and service providers. Internews will ensure that the work of humanitarian and health organizations is shaped by and responsive to the expressed needs of vulnerable communities and local contexts as the pandemic unfolds.
A team of Community Liaison Officers will be recruited to reflect as best as possible the diversity within the community, with a special focus on those members who are least connected and most at risk. The Community Liaison Officer engages with the affected communities through a variety of channels, approaches and activities, to understand their needs and the issues they want to raise, supporting their ability to raise questions and engage in dialogue, both among themselves and with the agencies and others charged with providing them support.
Scope of Work
- Responsible for engaging with affected communities in the field and online to understand and collect their needs, questions, and comments;
- Logging all community interactions and observations on a continuous basis and in a manner consistent with the Internews manual on Managing Misinformation in Humanitarian Crisis;
- Refer people to the relevant resources and services and disseminate updates through volunteers and staff of humanitarian organizations via all relevant communication channels;
- Implement a wide range of qualitative and sometimes quantitative data collection, including surveys and focus group discussions;
- Help create multi-media information materials for the affected communities in their preferred language;
- Report to the Information Manager on all activities, including scheduling, locations and travel to sites;
- Attend regular project meetings where decisions are made on selection, analysis and production of community-facing content to ensure the community perspectives are central throughout all editorial and other decision-making processes in the project;
- Attend weekly Community Liaison meetings for planning, debriefing and discussion on strategy and other issues;
- Submit to Accountant timesheets, invoices and other administrative requests, such as reimbursements for expenditures, including metro passes, taxis and phone credit;
- Perform other duties as assigned by the Information Manager or Project Coordinator;
- Understanding of and demonstrated commitment to upholding Internews’ Core Values.
- Excellent (mother tongue) spoken and written local language;
- High English spoken and written skills;
- Strongly connected with the affected population, especially familiar with members of the community that are least connected, informed or represented through formal structures;
- Strong communication/interpersonal skills when working for a diverse audience in a challenging and sensitive environment;
- Flexibility and creativity;
- Experience and familiarity with digital media technologies an advantage.