Senior Manager, Operational Excellence
Based in Washington, DC
Up to 25% international travel
Reports to Head, Operational Excellence
Who we are
With over 50 years of experience, working in over 50 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.
There are over 7,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.
The new Operational Excellence (OpEx) department was stood up to reduce financial loss, mitigate risk, and enhance compliance at PSI. This will be done by identifying and implementing opportunities for operational efficiencies, and simplifying work processes, while maintaining high standards of quality. PSIers are passionate about implementing high quality projects, and any challenges they face in doing so will be addressed through OpEx’s successes.
We are looking for a Senior Manager to support the development and deployment of PSI’s continuous process improvement strategy and activities designed to reduce organizational risk and to improve operating efficiencies (OpEx). The Senior Manager will work with a broad range of PSI leadership, management staff and other stakeholders across PSI to ensure adherence to PSI policy and compliance regulations by translating of these requirements into standard operating procedures (SOPs) that are consistently applied.
Sound like you? Read on.
Drive organizational change:
- Execute communication strategy to build a culture of OpEx and promote excellence and innovative thinking with employees at all levels of the organization.
Drive process improvement:
- Act as project manager for planning and execution of critical process improvement and re-engineering efforts of global scope designed to reduce risk, improve compliance, and create operational efficiencies; Lead cross-functional teams of leaders, managers, and subject matter experts, as needed.
- Contribute to identifying key metrics to be analyzed, in terms of a) OpEx team performance and b) OpEx activities aimed at improving operational efficiencies and minimizing risk, such as: compliance (ethics, legal, governance), strategic (strategy, geopolitical, health innovations), operational (HR, IT, supply chain, marketing & communications, project performance, corporate assets), risk (ROPR), and financial. Do the same, as needed, for projects PSI has identified as high priority. Use data to analyze these key metrics and provide comprehensive reports for leadership decision-making.
- Provide guidance to leadership in the selection and prioritization of OpEx deliverables and projects by escalating key issues and new or evolving risks, and make recommendations for additional resources that may be necessary to address new risk or compliance issues.
Maintain standard operating procedures (SOPs):
- Translate PSI policies and compliance requirements into standard operating procedures (SOPs) and be responsible for the ongoing maintenance and continuous process improvement of PSI’s full project lifecycle SOPs.
Lead training initiatives:
- Introduce, facilitate, train and assure sustainability and harmonization of OpEx practices and SOPs across PSI, with a focus on quality project and program management. Contribute to decision on which trainings to be led internally vs. externally. Ensure quality of internal trainings by identifying qualified trainers and liaising between trainer and Global Learning & Development team.
Monitor organization-wide compliance:
- Monitors adherence to PSI’s compliance programs across the organization, such as UN Global Compact and Code of Conduct, and risk mitigation, such as ROPR, aimed at reducing organization risk.
What are we looking for?
The candidate we hire will embody PSI’s corporate values:
Collaboration: You can work independently, but thrive within a team.
Trust: You trust that your manager and team will have your back and care deeply about gaining that same trust from your teammates
Pragmatism: You dive in and maintain momentum even when things are ambiguous and you don’t let perfect get in the way of good enough.
Honesty: You aren’t afraid to speak up and speak your mind.
Measurement: You set clear and challenging goals and hold yourself accountable to driving measurable results.
Commitment: You’re independent and a free thinker, but you’re ready to buy in to the direction of the team and commit to its success.
- A Bachelor’s Degree, or international equivalent, in a related field.
- At least 10 years of related work experience.
- Significant experience managing the full project life cycle of donor-funded projects in an international context, preferably with experience working in the field.
- Well versed in USG and other donor regulations, preferably DfID and The Global Fund; conversant in other regulatory requirements in the field of international health in multiple countries.
- Experience working in and knowledgeable of challenges working in geopolitically diverse environments.
- Ability to drive change in an organization and produce results through influential authority.
- Excellent verbal and written communication skills.
- Strong facilitation and presentation skills; ability to concisely and clearly convey complex topics to all levels of the organization.
- Basic financial acumen, as it applies to process improvements and program/project management.
- Knowledgeable in managing risk and compliance programs.
- Experience with lean concepts and continuous process improvement approaches, such as Kaizen, preferred.
- References will be required.
- Must be authorized to work in the United States. B. PSI will not consider work visa sponsorship for this position
- The successful candidate will be required to pass a background check.
What would get us excited?
Results-oriented. You are a high-performer who knows how to get the job done, and produce high-quality results in a short period of time. You are able to think outside of the box to identify solutions to complicated problems.
Capacity-Builder: You have experience in building institutional, management and leadership capacity.
Connector: You know how to work well and create buy-in across diverse groups of people to achieve results. You are able to do this both in domains of consensus, and in domains of disagreement.
Simplifier: You bring awareness and commitment to doing work effectively and efficiently. You excel at taking complicated problems, and boiling them down to their essentials. You see a way to streamline or improve a process, and won’t hesitate to share ideas in making it happen.
Champion of fun: You support the idea that the team that works hard should play hard. You have a team attitude, and smile and encourage others to perform at their best.
*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or call (202)785-0072.