Organization description
The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.

PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.

Within PFSCM’s global structure, approximately 140 seconded staff members from more than 55 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem solving, and outcome orientation on a daily basis.

The PIM Manager is responsible to focus on business results through development and execution of a product item & catalog data solution across PFSCM. The Manager is expected to serve as the primary owner of product item & catalog data and has the responsibility of creating an ongoing maintenance strategy and process. The Manager ensures data quality (timeliness, accuracy and completeness) across the collection, classification, entry, maintenance, and publication of product item information into catalogs and other identified systems (e.g., the ERP, e-Commerce platform) in order to facilitate internal and external easily accessible comprehensive product data. The PIM Manager is the product owner for the product information management (PIM) application.

The PIM Manager works in close collaboration with Product Technical, Quality Assurance, Sourcing & Contracts, Client Services, 4PL and Logistics and IT and is expected to operate with a One Team, One Process mindset as an essential link in PFSCM’s public health mission.

The PIM Manager is a member of the Strategic Supply Chain Division and responsible to also identify and manage improvement projects in order to create efficiency and sustainable continuous improvement practices related to processes, workflows, and knowledge sharing initiatives. This position leads participation in both unit-based and cross-functional initiatives that contribute to the overall continuous improvement.

The PIM Manager directs and manages a dedicated team, of currently 3 people, and is responsible for team performance on key performance indicators and staff management, development, support, and coaching of the Unit members.

Specific responsibilities
Procurement and Order Administration:

• Serve as the point of contact for accountability and management of PFSCM’s product item information, catalog development and management and PIM product owner.
• Oversee day to day execution of the team, act as escalation point for the Unit members; coach, mentor, and support team members’ development and training in data management practices.
• Oversee preparation of regular and ad-hoc reporting on any product item-related status and/or performance.
• Understand operational challenges and provide thought leadership in addressing issues.
• Lead the comprehensive product information management strategy from collection, creation & maintenance to publication, working closely with key stakeholders and analytics partners across the organization, and assessing the landscape of data practices.
• Collaborate with leadership to understand future requirements and direction of the business to chart out data strategy in support of customer centricity.
• Partner with key stakeholders to align on priorities, ensuring business requirements for product information management are clearly defined, well documented, communicated, and understood.
• Identify opportunities and contribute to promote the value of PIM through working with stakeholders. Enable data driven culture with ease of access and usage.
• Maintain policies, processes, standards, and tools in partnership with business and IT system owners to govern product information.
• Apply risk management techniques to minimize projects’ risks, working with QMU.
• Develop, maintain, and manage to standard operating procedures and work instructions, including continuous improvement reviews and updates.
• Lead and manage the team in full accordance with PFSCM policies, standard operating procedures, and work instructions.
• Manage staff and team performance at a team and individual level, and provide ongoing feedback.
• Develop and maintain an on-boarding training program and regular refresher training for internal teams, new hires, and external stakeholders for alignment on processes and SOPs.

Professional and Technical Knowledge

• Bachelor’s Degree in the medical field (pharma, lab, biomedical), logistics, supply chain, business administration, data sciences, or other related area or equivalent experience.
• 8+ years’ experience working with product information management /product master data/catalogs.
• Experience in the supply chain and procurement is strongly preferred.
• Experience in public health or medical industry, and with health products is an asset.
• Experience working with product information management (PIM) tools, data quality tools and/or ETL tools.
• Experience with supply chain management and ERP software is preferred.
• Expertise in product information management required; catalog management experience preferred.
• Hands-on expertise in defining actionable data quality measures for product information.
• Experience in, affinity with Lean6Sigma, Agile methodologies and design thinking.
• Project management experience.
• Experience working with or in low- and middle-income countries is a plus.
• Strong computer skills in standard software systems, such as Google Suite, Microsoft Word, Excel, PowerPoint, PowerBI etc.
• Willingness and availability to travel, and perform other duties as needed.
• Must be eligible to work in The Netherlands or the United States of America.

Interpersonal skills/Communication

• Excellent written/verbal communication and interpersonal skills with strong sense of customer service. English fluency required, including speaking, writing, understanding, and reading.
• Exceptional interpersonal and collaboration skills with client relations experience and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications.

Continuous improvement/Innovative

• Experience with continuous improvement initiatives and change management activities.

Priority Setting, Problem Solving, & Detail Orientation

• Strong organization skills with an ability to plan, prioritize, and implement long-range strategies in a fast moving, dynamic and time-bound environment.
• Demonstrated analytical skills; solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.

Leadership/Strategic Thinking

• Strong action management including the ability to manage projects in the most cost-efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
• Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.