Position Title: Mental Health and Psychosocial Support (MHPSS) Manager
Reports to: Training Lead
Position Type: Full-time, including evenings and weekends as needed
Start Date: Immediately
Contract Duration: 6 months (with opportunity for 3 month extension)
The current COVID-19 pandemic exceeds the existing Massachusetts Department of Public Health and Local Boards of Health ability to perform contact tracing. As a result, many people are unaware that they are a contact of a person with COVID-19. Contacts may have asymptomatic or mildly symptomatic COVID-19 and can unwittingly spread the virus in the community. To break the chain of transmission, contact tracing and isolation must be scaled-up rapidly.
To support the Department of Public Health (DPH), Partners In Health (PIH) will hire, train and supervise a large team of community contact tracing staff across Massachusetts. The aim of this will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Massachusetts. In tandem with Commonwealth-wide effort to increase testing and improving communication and implementation of isolation and quarantine this will fortify efforts to control the pandemic in Massachusetts.
The contact tracing staff will consist of 10 teams of 10 units each. Each unit will have 1 Case Investigator who leads the unit, 1 Resource Coordinator, and approximately 7 or 8 contact tracers. This amounts to approximately 100 Case Investigators, 10 Resource Coordinators, and 500+ contact tracers across the state. This large team will use an online platform (Salesforce) to support data flow, data collection and entry, and to coordinate the workflows involved for contact tracing. The project will also employ a data team to oversee the overall impact of the project, monitor metrics and adjust project strategy in real time, and liaise with other partners and stakeholders in the data flow such as testing centers.
The MHPSS Manager responds to the needs of the Community Tracing Collaborative workforce. This individual will be responsible for driving forward a multi-faceted program to ensure CTC staff members have resources to support them in coping with the demands of the job, proximity to the impact of COVID-19 and, in some cases, personal trauma or loss related to the disease. This program will include opportunities for staff to speak with PIH’s mental health team, a series of trainings, and a peer to peer support mechanism, among other initiatives identified by the MHPSS Manager.
- Develop strategy and mechanisms to integrate psychosocial considerations and components into MHPSS response programming
- Create and manage a peer support program. Identify and train a cadre of peer supporters who will work within their team to provide support to their peers.
- Provide oversight of peer support individuals embedded in CTC teams including ongoing mentorship, management, and training of the peers.
- Be available for case escalation from peer support individuals
- Oversee program from development through implementation and monitoring; identify gaps in programming and develop thoughtful solutions
- Strengthen links and referral mechanisms for mental health and psychosocial support services and activities
- Ensure technical and administrative support to mental health and psychosocial program staff by providing guidance on planning, implementation, monitoring, evaluation, and reporting on MHPSS activities
- Conduct routine project needs assessments and program reviews to ensure successful implementation of program
- Work across key stakeholders throughout the CTC to garner buy in and execute program
- Coordinate with existing mental health partners and build relationships with new partners to expand outreach efforts
- Gather data to be able to report on CTC workforce needs
- Advanced degree in psychology, social work or relevant field required with minimum 5 years of experience.
- Additional degrees/certification in public health, global health, international development, or equivalent a plus
- Experience implementing mental health programming with health professionals a plus
- Demonstrated success with training including online training and distance facilitation
- Experience in program development, relationship, and capacity building, monitoring and evaluation
- Proficiency in English required, proficiency in a second language an advantage
- Works well under pressure and in stressful situations
- Extremely organized, flexible, and excellent communication skills
Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Kazakhstan, Malawi, Peru, Mexico, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.
Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.