INTERNATIONAL TELECOMMUNICATION UNION
ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.
Junior Professional Officer (JPO) – Transformation/Project Officer
Vacancy notice no: 1472
Sector: SG
Department: NA
Country of contract: Switzerland
Duty station: Geneva
Position number: JPO
Grade: P2
Type of contract: JPO
Duration of contract: 1 year with possible renewal of 1 year
Recruitment open to: External
Application deadline (Midnight Geneva Time): 21 December 2023
ORGANIZATIONAL UNIT
The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.
BACKGROUND INFORMATION
The Transformation Office will be granted the following responsibilities:
1. Program / project management. Driving and overseeing the transformation initiatives in the areas above (i.e. people and culture, financial management, systems processes and tools, and internal controls) and acting as a central hub of information for managing and coordinating multiple programs and projects. Development of implementation plans on these areas, progress monitoring, risk management, making sure that these programs / projects are delivered on time, within budget, and with the expected quality.
2. Transformation planning. Ensure that the strategy and detailed transformation roadmap with initiatives in the areas above, milestones, timelines and dependencies are being followed. Making sure that all stakeholders are aligned and share the same understanding.
3. Set up governance structure. Establish and follow a clear governance structure which defines roles, responsibilities, and decision-making authority as well as ensures compliance with policies, standards, and regulations.
4. Stakeholder engagement and communication. Facilitate effective communication and engagement with internal stakeholders throughout the transformation program. Develop communication plans, establish communication channels, and ensure that stakeholders are informed about the progress, achievements, and upcoming milestones.
5. Ensure senior leadership sponsorship. Engagement of the top management team who will champion the transformation, allocate necessary resources, and help remove organizational barriers or resistance to change.
6. Change management. Implement change management strategy to address resistance, facilitate adoption of new processes and technologies and support stakeholders in transitioning to new ways of working integrating with the Change Makers program.
7. Risk management. Identify, assess, and manage risks associated with the transformation program. Develop risk management strategies, implement risk mitigation plans, and monitor risks throughout the program lifecycle.
8. Monitoring and progress measurement. Establish performance metrics and tracking mechanisms to monitor the progress and outcomes of the program.
DUTIES AND RESPONSIBILITIES
The Junior Professional Officer (JPO) will join the Transformation Office at ITU Headquarters in Geneva. The office is responsible for driving and overseeing transformation initiatives, including people and culture, financial management, systems processes and tools, and internal controls. The JPO will support the Chief Transformation Officer in project coordination, planning, and implementation of the transformation program. This is an exciting opportunity to contribute to ITU’s mission, work in a dynamic international setting, and collaborate with stakeholders from across the globe.
Under the supervision of Chief Transformation Officer, the Junior Professional Officer will:
1. Project Coordination: Assist the Chief Transformation Officer in day-to-day project coordination, ensuring effective planning, budgeting, resource allocation, and timeline management.
2. Process Improvement: Contribute to the reengineering and redesigning of existing processes to enhance efficiency, eliminate redundancies, and increase agility. Explore opportunities for streamlining processes and optimizing workflow management through the use of digital tools and technologies.
3. User-Centric Transformation: Support the Chief Transformation Officer in ensuring that the transformation places the end user at the center, improving their experience through personalized interactions, seamless engagement, and self-service options. Leverage data and digital tools to anticipate user needs and deliver tailored products, services, and experiences.
4. Metrics and Reporting: Contribute to the establishment of metrics and key performance indicators (KPIs) to monitor the progress and impact of the transformation initiative. Regularly report on achievements to senior management and relevant stakeholders.
5. Stakeholder Engagement: Collaborate with diverse internal and external stakeholders, including ITU teams and external vendors, to foster collaboration, gather input, and ensure alignment with transformation objectives.
DUTIES AND RESPONSIBILITIES (continuation)
CORE COMPETENCIES
Applying Expertise; Effective Communication; Learning and Knowledge Sharing; Organizational Commitment; Results-Focused, and; Teamwork and Collaboration.
FUNCTIONAL COMPETENCIES
TECHNICAL COMPETENCIES
• Understanding of the ICTs especially with regards to development trends, challenges and opportunities
• Knowledge of Cultural change, processes transformation and project management;
• Ability in conducting research as well as drafting and editing publications / official documents;
• Microsoft Word, Excel, Power Point and ability of learning new software applications;
• Social media (Twitter, LinkedIn, Facebook etc.) and collaborative tools;
• Microsoft Word, Excel, Power Point and ability of learning new software applications.
QUALIFICATIONS REQUIRED
Education:
University degree in a related field OR education from a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above.
Experience:
At least three years of progressively responsible experience in the field of the post. An advanced degree in a related field can be considered as a substitute for one year of working experience. A doctorate in a related field can be considered as a substitute for two years of working experience.
Qualifications in, or demonstrated experience of project management, change management, or digital transformation would be highly desirable.
Languages:
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
BENEFITS AND ENTITLEMENTS
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment (PA) (cost of living allowance). The PA is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.
Annual salary from $ 50,377 + post adjustment $ 41,662
Other allowances and benefits subject to specific terms of appointment, please refer to:
ADDITIONAL INFORMATION
The following position is open in the context of the Junior Professional Officer (JPO) scheme sponsored by the United Kingdom. Therefore, candidates must have the British citizenship to be considered eligible.