Key Roles & Responsibilities
The position requires an individual who is full of energy, has a good attitude, creative, results driven and keen on helping BrightLife meet its customer targets and product growth strategic objectives. S/he will be responsible for:
Data management and process optimization
•Contribute to the identification of data analysis functionalities needs and the architecture of data reports
•Develop and manage BrightLife’s databases, develop dynamic visual dashboards, graphs, and reports that are easily interpretable and accessible
•Troubleshoot database issues
•Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data
Business data analysis
•Clean, mine, extract, collate and analyze large and complex datasets, using statistical techniques where appropriate, to uncover trends, patterns, relationships, and draw valid inferences using analytics
•Create and perform sophisticated and robust SQL queries to gather reporting data for business development and strategy purposes
•Use data to monitor the health of the business and keep stakeholders apprised of key metrics and insights. Filter and “clean” data to predict performance indicators
•Design randomized, controlled experiments to understand levers available to improve customer segmentation, repayment, retention, etc.
•Perform analyses, with statistical tools as appropriate to evaluate the impact of pilots and other interventions
•Leverage a variety of internal and external data sources to help BrightLife grow its business and maximize its credit repayment
•Manage and maintain all data sharing related relationships with all BrightLife 3rd party vendors.
Team, Strategy and Leadership
•Train managers on data tools/skills to grow data capacity and culture at BrightLife
•Stay informed of best practice and technological developments in order to recognize improvement opportunities and articulate the potential benefits these could bring to the role
•Gain support and buy-in for proposed improvements from key internal stakeholders; communicate key insights to different interest groups in a compelling way.
•Maintain a cordial and yet professional working relationship with all BrightLife staff.