The primary role of the Caseworker for the Survivors of Torture Program is to provide comprehensive, culturally appropriate client-centered case management services for Program participants, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services and resources and helping problem solve barriers to access. This position is also responsible for assisting with administrative tasks including data collection, coordinating trainings of mainstream service providers, helping write reports and proposals.
- Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations and others to inform service providers and refugees of programs and services;
- Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants;
- Complete social and legal assessment for all enrolled clients;
- Develop a service and safety plan for each Program participant;
- Knowledge of Survivor of Torture, asylee, violence against women act, immigration, and anti-trafficking
- Provide comprehensive case management services, including ; assist with benefits applications as appropriate; provide appropriate legal referrals and help identify and arrange social activities in-line with service plans;
- Guide/assist participants to establish contact and receive support services in the community based on their service plan
- Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically-appropriate services;
- Complete case notes in a thorough and timely fashion.
- Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal;
- Ensure all family data is entered into data management system in a timely manner;
- Assist with the preparation of donor funding reports and new funding proposals; and
- Participate in all program meetings, staff development activities, and fully engages as a member of the team
- Comply with all policies, procedures and protocols of the agency
- Other related duties as assigned
- Bachelor degree in human services or similar field; comparable related work experience may be substituted
- 2+ years of case management experience in a social services environment
- Fluency in written and spoken English; , bilingual ability in a prominent client language preferred;
- Demonstrated ability to work independently;
- Strong problem-solving skills;
- Experience working in a multicultural environment;
- Ability to manage time effectively;
- Good computer skills, including Microsoft office and use of databases;
- Ability and willingness to drive 15 passenger van; and
- Must have a valid driver’s license, active insurance policy and access to reliable personal transportation.
- A combination of standard office work environment and regular travel within the service delivery area.
This is a full-time, benefit eligible position with an hourly wage of $17.00 – $17.50/hr.
Benefits include vacation, sick and holiday pay, medical, dental, and vision insurance and 403B retirement savings.