Close relatives1 of ADB staff, except spouses of international staff, are not eligible for recruitment and appointment to staff positions. Applicants are expected to disclose if they have any relative/s by consanguinity/blood, by adoption and/or by affinity/marriage presently employed in ADB.
1Close relatives refer to spouse, children, mother, father, brother and sister, niece, nephew, aunt and uncle
Staff on probation are not eligible to apply. Applicants for promotion must have served at their position for at least one year and must have normally served at their personal level for at least two years immediately preceding the date of the vacancy closing date. Applicants for lateral transfer must have served at their position and personal level for at least one year immediately preceding the date of the vacancy closing date (reference A.O. 2.03, paragraphs 5.8 and 5.9).
In the event that the staff appointed to a new category (i.e. from AS to NS, or from NS to IS) is rated at 2 or lower in the first two performance reviews after appointment at the new level, they will return to the level occupied immediately prior to their appointment in the new category.
Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.
ADB only hires nationals of its 68 members.
The position is assigned in the Office of the Special Project Facilitator (OSPF), which is responsible for the problem-solving function of the ADB’s Accountability Mechanism (AM).
People who believe they have been adversely affected by an ADB-assisted project can use the problem-solving function regardless of whether ADB operational policies and procedures have been violated. However, complainants must first make a good faith effort to resolve their problems by working with the concerned ADB operations department.
Project-affected people are at the core of the problem-solving function, however, OSPF does not assume that ADB operations departments, the government, or private project sponsors are less sensitive to project-affected people’s concerns. In seeking solutions to problems, OSPF seeks to establish a clear understanding of the facts and conditions of the case, often requires independent assessment, and secures an agreement of the concerned parties on a way forward- facilitation, mediation or other conflict resolution methodologies. OSPF is supported at the DMC level by several national consultant facilitators/mediators.
The problem-solving function also aims to strengthen the internal complaint avoidance (risk management) and dispute resolution/problem-solving processes of ADB’s operations departments and carries out activities designed to improve the overall internal problem-solving functions of ADB.
To view ADB Organizational Chart, please click here.
The Senior Assessment and Facilitation Officer will be responsible for providing technical guidance, mediation, knowledge sharing, and capacity building to resolve disputes and complaints in accordance with the ADB’s Accountability Mechanism Policy. He/she will support the Special Project Facilitator and Principal Facilitation Specialist in carrying out activities for managing and resolving complaints from ADB project-affected people. The incumbent will report to the Special Project Facilitator, OSPF, and will supervise administrative staff and national consultants.
a. Complaints Management
- Leads in the management and reporting of non-complex complaints as determined by SPF under the problem-solving function of the ADB Accountability Mechanism, or for more complex cases support the problem-solving process. This will entail:
- Consulting with complainants in order to assess the legitimacy and extent of alleged project impacts on complainants
- Identifying relevant stakeholders for interviews and corresponding relevant ADB departments, clients, complainants, and other stakeholders such as nongovernment organization (NGO)/civil society organizations (CSOs);
- Leading monitoring activities with operational departments for ineligible complaints for which agreement has been reached with the operational department on a course of actions to be supervised by the operational department;
- Recommending to the Principal Facilitation Specialist and/or SPF a course of actions to resolve disputes and address the problems of complainants;
- Undertaking or managing review and assessment, particularly relating to legal issues, and consult ADB’s Office of the General Counsel as necessary;
- Recommending methodologies for conflict resolution;
- Leading or supporting the design of consensus-building processes and facilitation/mediation/negotiation processes or, in the event that a national consultant facilitator/mediator is handling the day-to-day negotiations, provide oversight and monitoring of the process;
- Contributing to the preparation and revision of OSPF case analyses for both ineligible and eligible cases and maintain project case-level notes-to-file documentation and OSPF website;
- For selected OSPF cases, monitoring political, economic, social, and/or cultural events or trends that may have an impact on the management of a case; and
- Preparing regular case management reports and periodically update the course of actions based on real-time changes in conditions on the ground in consultation with the national consultant facilitator/mediator.
- Serves as the lead legal issues expert in assessing complaints based on solid knowledge and understanding of national legal requirements and relevant international conventions and agreements if any and consults ADB’s Office of the General Counsel as necessary;
- Leads and conducts fact-finding and assessments of allegations of complaints as identified by SPF, handling confidential information in an appropriate and sensitive manner:
- Decides on the assessment tools to be employed and gather evidence;
- Engages with all relevant parties, including the complainants, ADB staff, and Executing Agencies, to gain a thorough understanding of the issues to be examined during problem-solving;
- Handles the assessment of complaints, including interviewing of complainants, ADB staff, Executing Agencies and other stakeholders;
- Identifies, collates, and analyzes all potential and relevant evidence/information;
- Ensures information security and confidentiality is maintained as appropriate for assessments;
- Prepares periodic case briefs presenting objective, credible assessment findings.
- Assists with the management of OSPF’s outsider retainers when a team approach to the assessment of complaints is employed;
- Proposes action to forward matters arising out of the assessment, to other ADB departments, if warranted;
- Considers the work of other independent accountability mechanisms where appropriate and coordinates casework when and as relevant;
- Discusses the impacts and outcomes of assessments on related ADB-financed or ADB-supported activities with concerned OSPF staff, other ADB staff, outside experts, other third parties, and, when appropriate, authorities of ADB’s member countries;
- Provides an objective and factual summary of the assessment, with clear conclusions and recommendations supported by all evidence obtained in the course of the assessment;
- Conducts periodic due diligence on agreed corrective actions undertaken by operational departments on complaints that are legitimate but found ineligible for OSPF problem-solving; and
- Assists in arranging organizational and substantive aspects of site missions in coordination with the Principal Facilitation Specialist and SPF to ensure that adequate safety provisions are established for cases where the risk of retaliation has been flagged or when high-risk locations are to be visited.
c. Policy Review
- Contributes to formulation and update of the Accountability Mechanism policy, processes, protocols, and procedures to improve OSPF’s methodologies.
d. Knowledge Management
- Under the overall guidance of the SPF and Principal Facilitation Specialist, identifies and collects training materials for use as case studies within ADB and for OSPF’s external awareness-raising activities.
- Conducts seminars and workshops, prepares presentations, and facilitates meetings to foster an understanding of ADB’s Accountability Mechanism, particularly the OSPF functions and methodologies.
- Develops, prepares, and delivers effective outreach and training programs by applying lessons learned from OSPF case management.
- Builds partnerships and liaises with other staff and departments to ensure maximum institutional effectiveness and impact from OSPF’s efforts and deliverables.
- Participates in relevant meetings and prepares accurate summary/minutes and conclusions of said meetings.
- Supports the Principal Facilitation Specialist and SPF in the identification, contracting and management of independent technical experts.
- Represents OSPF as requested by SPF in relevant internal and external events/fora.
Relevant Experience & Requirements
- Master’s degree or equivalent in Law or related fields. Alternatively, a university degree in related fields and at least 5 years as incumbent ADB national staff with additional relevant professional experience can be considered;
- At least 10 years of relevant professional experience, including at least 4 years of mediation/conflict resolution experience, and 6 years of supervisory experience. Formal mediation training will be an advantage;
- Excellent information gathering skills (desk research, conducting interviews, facilitating stakeholder meetings in challenging contexts, engagement with external experts at a technical level);
- Ability to demonstrate analytical skills (investigative mindset, attention to detail, ability to discern relevant material, writing skills);
- Excellent oral and written communication skills in English is required, including the ability to clearly and concisely prepare, present, discuss and defend issues, findings, and recommendations at senior levels and to produce complex and compelling briefs, reports, papers, etc.;
- Ability to work collaboratively with multicultural and diverse teams as a constructive project member;
- Proven capacity to engage with local communities and civil society organizations;
- Established reputation for integrity, sound judgment, fairness, and discretion;
- Ability to perform under pressure and interact with others in a professional and diplomatic manner;
- Willingness to travel regularly; and
- Ability to balance multiple work priorities effectively and adapt priorities in a changing environment.
- Please refer to the link for ADB Competency Framework for National Staff Level 5.
The selected candidate, if new to ADB, is appointed for an initial term of 3 years.
ADB offers competitive remuneration and a comprehensive benefits package. Actual appointment salary will be based on ADB’s standards and computation, taking into account the selected individual’s qualifications and experience.
ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.
Please note that the actual level and salary will be based on the qualifications of the selected candidate.