IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with 2,000 businesses worldwide, we use our six decades of experience to create opportunity where it’s needed most. In FY16, our long-term investments in developing countries rose to nearly $19 billion, leveraging our capital, expertise and influence to help the private sector end extreme poverty and boost shared prosperity. For more information, visit http://www.ifc.org. The Office of the Compliance Advisor/Ombudsman (CAO) is the independent accountability mechanism for the private sector arms of the World Bank Group—the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). Reporting directly to the President of the World Bank Group, the CAO responds to complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive with the aim of improving social and environmental outcomes on the ground and fostering greater public accountability of IFC and MIGA. The CAO has three roles: • Ombudsman: Working to identify the causes of conflict and helping parties resolve concerns using practical and innovative approaches to dispute resolution (ADR) • Compliance: Overseeing compliance investigations of IFC’s/MIGA’s social and environmental performance, both on systemic issues and in relation to projects that raise substantial social and/or environmental concerns • Advisor: Providing independent advice to the World Bank Group President and senior management of IFC/MIGA (The Advisory Role) CAO is seeking to hire a Research Analyst for is dispute resolution function.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.Background / General description
The CAO seeks a Research Analyst to assist CAO’s dispute resolution team. Reporting directly to the Principal Specialist Ombudsman, the Research Analyst will be expected to: • Routinely gather and monitor information from inside (corporate relations) and outside sources (media, NGOs. Sponsors etc) on projects, current events, activities and thinking on issues related to CAO activities • Produce project briefs for CAO Dispute Resolution, which will include preliminary research related to eligible cases, information retrieved from accessible internal and external sources, summary information on the complaint, detailed information regarding the parties to the complaint, contextual analysis including local, cultural and other conditions relating to the case • Upload case information on the Case Management System and ensure all relevant and important case points are recorded on the CMS, including telephone calls, documents, reports • Provide logistical support to DR Specialists in the management of cases, including field trips, conference calls, presentations • Assist DR Specialists with case related activities as assigned, which may include engaging directly with parties engaged in a DR process • Accompany DR Specialists to the field as required • Provide support to the Lead/ Principal Specialist in developing the regional mediator network, which support includes the arrangement of workshops in various countries, and assisting in the recruitment of mediators to participate • Provide general support to the Lead/Principal Specialist in the performance of his or her duties, which support may include the preparation of presentations relating to CAO DR work, analysis of data, drafting of information for the publications of reports and other communication tools • Attend and document meetings as requiredDRDuties and Accountabilities
• BA/University degree and at least 5 years practical experience in the dispute resolution or related field, as a researcher, dispute resolution practitioner, lawyer or otherwise; Master’s or other post-graduate degree desirable but not required• Interest in community-level development and social and environmental issues • Experience of working with local communities in the developing world • Comfortable working in a pressured environment with issues of ethics and integrity at forefront of work • Sensitivity and clarity in writing, communication and other inter-personal skills • A team player with a demonstrated ability to build and maintain effective relationships with colleagues and a wide range of external parties • Proven capacity for being an independent thinker and self-starter, with ability to show initiative yet comfortable with taking instructions • Problem solver and results oriented. • Excellent inter-personal, communication, and writing skills. Note : IFC values diversity and encourages all qualified candidates who are nationals of IFC member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.SCSelection Criteria