Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict. Domestically, our 26 offices across the country ensure newly arrived refugees have food, shelter, and clothing, and work with them to gain self-sufficiency through English language classes, job training and placement services, and community participation activities. Opened in 1994, the Salt Lake City office resettles an average of 450-550 refugees each year.
Scope of Work:
Under the direction of the Supply Chain and Logistics Manager, the R&P Assistant will assist the housing, casework and youth program teams in providing Reception & Placement (R&P) core services to newly arrived families as it relates to education, housing and case management services for refugees during the first 90 days of arrival.
Responsibilities may include, but are not limited to:
- Assist the caseworkers in the preparation of new arrivals and in the provision of core services such as requesting supplies and furniture, household set-up, orientations, filling out applications, requesting checks and related activities that support the client resettlement process.
- Assist the housing and logistics team with preparing supplies, and completing necessary administrative paperwork for refugee housing.
- Assist the youth program team with school enrollments for elementary and secondary education roles.
- Assist with teams with administrative tasks including Cultural Orientation assessments, housing applications, supply list entry in ETO and Cash Sheets.
- Assist the casework team with clients’ grocery store orientation, obtaining a UT ID, or Social Security Card.
- Case note all appropriate clients’ contacts and activities as directed.
- Assist with the timely completion of client records, documentation, and case files review.
- Maintain on-going communication with caseworkers and other program staff to ensure client needs and requests are addressed.
- Participate in all program meetings, staff development activities, and fully engages as a member of the team
- Comply with all policies, procedures and protocols of the agency
- Other related duties as assigned
- Associates Degree or equivalent preferred; or equivalent work experience
- 1+ years related work experience; preferably in a non-profit or social services agency environment
- Fluency in written and spoken English
- Fluency in a language spoken by one or more of the refugee groups IRC is serving (Nepali, Arabic, Burmese, Karen/Chin, Somali, and Tigrinya) strongly preferred.
- Ability to document in writing client interactions and services provided and maintain updated and accurate case files both in physical and electronic file. Case file database experience strongly preferred
- Proficiency with Microsoft Office Suite; Internet navigation and solid keyboarding skills
- Effective time management skills and ability to focus and work productively in a fast paced environment
- Demonstrated ability to work as a team member in a multi-cultural environment.
- Ability to work periodic evenings and weekends
- Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.).
- Typical office environment coupled with regular travel in and around the service delivery area
- Work outside of typical office hours will be required periodically