The Program Manager for Health and Youth is responsible for the daily coordination of all health and youth services. This position supervises four full time and six part time staff.
The Program Manager oversees programmatic and administrative activities to ensure resettled refugees and asylees can understand and effectively access the healthcare and food systems and advocate for their own healthcare needs. This position provides strategic guidance to two full time and six part time staff to empower refugee communities through culturally relevant health promotion and health education, to strengthen refugee access to health and social services, and to advocate on behalf of refugee health issues among healthcare providers, community organizations and social service providers.
The Program manager will also supervise two youth caseworkers as part of the Refugee School Impact Grant (RSIG). The RSIG is a joint program of IRC, Baltimore City Community College (BCCC), and Soccer Without Borders that seeks to improve educational outcomes and psychosocial adjustment for refugee students.
- Oversee health promotion initiatives by deploying Community Health Promoters (CHPs) and supporting curriculum, material and program development.
- Support New Roots staff to enable refugees to reestablish their ties to the land through community gardening, learn about nutrition and opportunities to create agricultural micro enterprises.
- Support the Special Needs Care Coordinator to ensure clients with medical needs are able to access care and manage their conditions.
- Design strategies and frameworks to effectively identify and address refugee health needs.
- Develop and strengthen new and existing partnerships with healthcare providers, government systems and other health-related community organizations, to advocate for refugee health needs and build cultural competency in refugee healthcare.
- Provide technical assistance, trainings, and other educational outreach to community service providers to support refugees/asylees in their transition to mainstream and specialized services (mental health, social services, education services, community groups, legal, immigration).
- Serve as liaison between IRC staff, Department of Health and Mental Hygiene, Local Health Department administrations, clinical, and other department managers on refugee health issues.
- Develop and oversee implementation of health program monitoring and evaluation activities.
- Coordinate with partners to ensure a smooth provision of services for refugee youth under the RSIG grant.
- Supervise youth program caseworkers and provide appropriate coaching, mentoring and support; provide quality human resource management including annual performance evaluations of direct reports.
- Coordinate with RSIG partners and refugee parents to ensure that students in high-risk situations (bullying, harassment, truancy, disciplinary cases, etc.) are connected to the appropriate services.
- Collaborate with Baltimore City and Baltimore County Public Schools on refugee youth needs, including: vaccinations, school enrollments and placement, psychosocial support, and professional development of school-based staff.
- Represent IRC youth programming in the local community and develop and maintain strategic partnerships with other resettlement agencies, state and local partners.
- Provide targeted staff trainings at local schools and community service providers aimed at improving their intercultural competency, psychosocial support, and social integration support skills.
- Implement all Health and Youth Program activities based on budget and deliverables outlined by the donor; maintain and submit program reports.
- This position supervises the Community Health Promoters, Community Garden Specialist, Special Needs Care Coordinator and Youth Caseworkers.
- This position reports to: Senior Program Manager- Resettlement.
- Graduate degree preferred or 3-5 years related field experience.
- Strong understanding of public health models and methodologies for program design, implementation, monitoring and evaluation.
- Experience developing, leading, implementing, and monitoring community-based programs.
- Demonstrated capacity to interact with refugees from a variety of cultural backgrounds and able to work both independently and as part of a multicultural team to ensure proactive, quality services to clients.
- Commitment to continuous learning about the U.S. resettlement program;
- Excellent management, partnership development, interpersonal, and communication skills.
- Valid driver’s license and access to regular and reliable personal transportation required.