ICF seeks a Program Coordinator who will directly support the delivery of training and technical assistance for the Office of Refugee Resettlement (ORR)’s Unaccompanied Children’s Program within the U.S. Department of Health and Human Services. The Program Coordinator is an administrative support specialist who will be responsible for supporting activities related to implementation of ORR’s Training and Technical Assistance Center. This includes providing support for coordination of project activities, liaising with project team members and stakeholders, and providing general administrative support to the project. The position is 100% remote and will report to the Project Director, with additional task supervision provided by other team members as assigned.
- Coordinate logistics and planning of project related meetings and activities
- Set-up and maintain an organized system for management of project files and documentation
- Liaise with both internal and external stakeholders, including the client and grantee network providers
- Support development of reports, project documents, and other program materials as needed
- Coordinate dissemination of information and program materials to grantee programs and other key stakeholders
- Manage meetings to include drafting and sending agendas, scheduling, and maintaining meeting minutes
- Contribute to the design, implementation, and management of workflow processes to support efforts to continuously improve project management and organization
- Work with the Project Director to organize and track key project deadlines, metrics, and deliverables
- Work with Training and Development Manager and Project Director to coordinate assignment, scheduling and deployment of Training Specialists and Subject Matter Experts
- Act as point of contact for the client and provide prompt, substantive and comprehensive responses to all client needs and requests
- Provide feedback about challenges and successes and troubleshoot any barriers encountered within the assigned tasks
- Provide support with other general administrative duties as assigned
- Minimum of 2 years of experience in an administrative or project support role
- Bachelor’s degree; this requirement may be substituted by a minimum of 5-7 years of relevant experience
- 3+ years providing administrative support
- Experience providing project/program coordination support for federal projects
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
- Knowledge of refugee resettlement, unaccompanied children’s programs, or child welfare
- Excellent oral and written communication skills
- Highly organized and detail -oriented
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to multi-task in a fast-paced environment
- Ability to work well both individually and in a team environment
- Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision
- Ability to work with all levels of internal staff, as well as outside clients and vendors
- Sound business ethics, including the protection of proprietary and confidential information
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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