Close relatives1 of ADB staff, except spouses of international staff, are not eligible for recruitment and appointment to staff positions. Applicants are expected to disclose if they have any relative/s by consanguinity/blood, by adoption and/or by affinity/marriage presently employed in ADB.
1 Close relatives refer to spouse, children, mother, father, brother and sister, niece, nephew, aunt and uncle
Staff on probation are not eligible to apply. Applicants for promotion must have served at their position for at least one year and must have normally served at their personal level for at least two years immediately preceding the date of the vacancy closing date. Applicants for lateral transfer must have served at their position and personal level for at least one year immediately preceding the date of the vacancy closing date (reference A.O. 2.03, paragraphs 5.8 and 5.9
In the event that the staff appointed to a new category (i.e. from AS to NS, or from NS to IS) is rated at 2 or lower in the first two performance reviews after appointment at the new level, they will return to the level occupied immediately prior to their appointment in the new category.
Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.
ADB only hires nationals of its 68 members.
The position is assigned in the Administration and Customer Support Unit (OIOD-AC) within the Office of Information Systems and Technology (OIST). OIST enables ADB’s IT transformational projects and operations required for the Bank’s activities and knowledge exchange. The office delivers IT services and solutions, provides tools and knowledge platforms, and supports ADB’s endeavors to leverage the optimal use of information and communication technology in developing member countries.
The Administration and Customer Support Unit has the objectives of 1) providing key administrative functions needed to support the operations and plans of OIST; 2) ensuring quality service to ADB by providing a single and customer-service oriented point of contact responsible for technology incidents, service requests, and overall management of customer experience; and 3) driving adoption and change management throughout the lifecycle of an IT product or service.
To view ADB Organizational Chart, please click here.
Responsible for orchestrating the IT department’s dealings with its vendors and serves as the vendor point of contact for account management. The incumbent works with vendors with a focus on enhancing the business relationship over time, ensuring best outcomes for ADB. The incumbent is also responsible for establishing vendor Customer Relationship Management and leading contract administration, performance and service level management, and risk management activities for all IT vendors, in coordination with the institutional contracts administration group.
The incumbent is also responsible for setting overall IT outsourcing strategy and direction and ensures that contractual commitments are delivered across IT. (S)he identifies and leads strategic sourcing initiatives, designs and implements fit for purpose outsourcing modalities based on best practices, and resolves complex sourcing issues. The incumbent drives IT’s transition to new outsourcing operating models, driving coaching and capacity building activities to support the IT organization.
The incumbent will report to Advisor, OIST and Head, Administration and Customer Support Unit and will supervise National and Administrative Staff.
- Develops a strong and well-defined outsourcing strategy and creates a framework for IT outsourcing management that aligns with the objectives and policies of the organization and to optimize the value of the engagements.
Collaborates with the institutional contractsadministration group in thedevelopment and implementation of strategic sourcing and IT vendor policies andprocedures.
Works with different IT Teams in determining contingent workforce requirements and in identifying the most appropriate method of engagement (via insourcing, outsourcing, managed services, consultancy, deliverable-based, etc.).
- Oversees the management of contractors, outsourced and managed services personnel, and staff consultants in OIST.
- Monitors contractual agreements for IT services for the enterprise.
- Manages service level administration and assists IT Teams in preparing executive briefings on the Service Level Agreement (SLA) metrics for outsourced engagements.
- Assists IT Teams in designing Service Level Agreements (SLAs) and appropriate performance metrics and targets.
- For large contracts, collaborates with service owners in managing contract review meetings to ensure delivery against objectives and contract budgets.
- Develops regular reports on contract milestones and performance, and regularly updates OIST Management, IT Teams, and vendors of activities and progress.
- Acts as an IT representative for resolution of major disputes concerning supplier performance.
- Coordinates with the different IT Teams in the annual contract performance review process and for any required contract amendments and/or terminations (if necessary).
- Continually seeks optimal value in service from vendors and identify possible cost savings opportunities.
- Pursues new vendor relationships, as needed.
- Coordinates OIST’s space requirements with the Facilities Planning and Management Unit of the Office of Administrative Services, taking into account the timing of the resource requirements of the different IT Teams.
RelevantExperience & Requirements
Master’sdegree in business, accountancy, computer science or relevant fields. Alternatively,university degree in related fields combined with additional relevantprofessional experience can be considered. Preferably with ISM, APICS, NCMA, CIPS certification.
Minimumof 12 years of relevant professional experience including international workexperience.
Atleast 8 years of relevant professional experience in IT resource management withsignificant experience in insourcing, outsourcing, and managed services.
Withsignificant experience in vendor relationshipmanagement, contract negotiation, contract administration, and/or projectmanagement in a technology environment.
Excellentwritten and verbal communication skills in English is required.
Suitabilityto undertake the responsibilities mentioned above at the required level.
Pleaserefer to the linkfor ADB Competency Framework for International Staff Level 6.
The selected candidate,if new to ADB, is appointed for an initial term of 3 years.
ADB offers competitive remuneration and acomprehensive benefits package.Actual appointment salary will be based on ADB’s standards and computation,taking into account the selected individual’s qualifications and experience.
ADB seeks to ensure that everyone is treated with respect andgiven equal opportunities to work in an inclusive environment. ADB encouragesall qualified candidates to apply regardless of their racial, ethnic, religiousand cultural background, gender, sexual orientation or disabilities. Women arehighly encouraged to apply.
Please note that the actual level and salary will be basedon qualifications of the selected candidate.