Organ: The General Secretariat directs all the administrative and financial aspects of the Union’s activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union’s activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.
Duties / Responsibilities
Under the supervision of the Head, Safety & Security Division (SSD), the incumbent, in respect of the seven core elements of Organizational Resilience Management System (ORMS) will perform the following duties: Manage the implementation of the Organizational Resilience Management System in order to continually improve organizational resilience within ITU globally, including ITU headquarters, Field Offices, and event activities. Lead the development and coordination of ITU’s ORMS including the seven core elements of ORMS; liaise with UN ORMS actors; monitor and help to implement change for best practices. Manage and develop policy/guidelines/standard operating procedures (SOP); liaise with the United Nations Department for Safety and Security (UNDSS) concerned actors; research, plan, prepare and manage crisis management (CM) exercises; and provide specialist advice on crisis management to the Head, SSD and Crisis Management Team (CMT). Contribute, in collaboration with the Strategic Communications Division, to the development of internal and external crisis communication and the implementation of best practices crisis communication tools. Provide technical advice and support to the Head, SSD and the CMT at the planning stages and during an actual crisis. Liaise with the Canton of Geneva emergency services concerned with CM in the context of mass casualty incident response; liaise with the United Nations Office at Geneva (UNOG), ITU Medical Service, Staff Counsellor and Human Resources Management Department (HRMD) for the development of crisis management best practices for support to staff, survivors and their families. Manage and maintain the development of Business Continuity Management System (BCMS) and Business Continuity (BC) Policy. Manage and maintain the development of the Business Continuity Plan (BCP) and Activity Recovery Plan (ARP) templates, and ensure global completion. Manage and review Strategic Business Impact Analysis (SBIA), BIA and Business Risk Assessments and help to drive change and alignment with best practices. Liaise with IS, business managers and business IT specialists and coordinate with the ICT Business Continuity/Disaster Recovery Manager to maintain the development of the IT Disaster Recovery (ITDR) policy and plan. Performs other related duties as assigned.
Core Competencies: Applying Expertise; Effective Communication; Learning and Knowledge Sharing; Organizational Commitment; Results-Focused, and; Teamwork and Collaboration.Essential Functional Competencies: Innovation and Facilitating Change; Planning and Organizing; Analysis, Judgement and Decision-Making; Client and Service Orientation, and; Successful Management.Essential Technical Competencies: Sound understanding of CM, security management, threat and risk assessment and BC methodologies and best practice; Ability to provide internal awareness, training, advice and support within the ORMS; Knowledge and understanding of field security operations and policies of the United Nations Security Management System, and; Demonstrated ability to prepare CM for external events, conferences and meetings.
Education:Advanced university degree in political science, international relations, crisis management, military affairs, public administration, law enforcement, law or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with ten years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
At least seven years of progressively responsible experience in security, risk and/or disaster management, crisis management and/or business continuity management, including at least three at the international level. A Doctorate in a related field can be considered as a substitute for three years of working experience. Experience of the UN Security Management and Crisis Management systems; of carrying out security and business risk assessments; and certification in areas of security, crisis or risk management and BC, would be an advantage. Experience of working within project teams, and of planning projects would be an advantage. Experience of working for international organizations and in varied locations is an advantage.
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
Salary:Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment (PA) (cost of living allowance). The PA is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.Annual salary from $ 72,637 + post adjustment $ 55,713Other allowances and benefits subject to specific terms of appointment, please refer to http://www.itu.int/en/careers/Pages/Conditions-of-Employment.aspx
Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.