Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps’ Bahamas currently implements two main relief and early recovery programs in the Water, Sanitation and Hygiene (WASH) and Economic Recovery (ER) sectors – with the possibility of expansion to other program sectors in 2020. Both programs are primarily funded by the American Red Cross, with additional funding from private donors. The programs are currently ongoing with private funds, with the kick-off of American Red Cross grants taking place in December 2019, and the last program set to end in November 2020.
The Monitoring, Evaluation and Learning (MEL) Officer will work with the Mercy Corps program team as well as our local partner organizations to oversee and ensure the collection of quality M&E data for the program. The M&E Officer will be responsible for supporting the Mercy Corps Bahama team to oversee the monitoring and data collection of two main projects, lead a labor market assessment, conduct post-distribution and water quality surveys, analyze data to provide insight to project team, and contribute to report writing. They will ensure that performance monitoring and results reporting tools and processes across the entire program department are in place, effectively implemented and well synchronized between the program sites. The MEL Officer will be an integral member of the project team learning and reflection processes, leading discussion on beneficiary feedback. The MEL Officer will also be responsible for the set-up, monitoring and implementation of Mercy Corps’ Community Accountability and Response Mechanism (CARM).
STRATEGY & VISION
- Develop M&E Plan(s) for programs and proposals.
- Develop a system for reporting and validating program data (Excel, Tola, Access, etc.)
- Work closely with the program teams and local partners, to ensure effective monitoring, evaluation and reporting of program activities and results.
- Coordinate reporting with local partners, specifically tracking deadlines, ensuring adherence to monitoring formats and requirements, ensuring reporting quality and accuracy, and periodic report writing, editing, and submission.
- Compile progress against indicators and report back to the team according to the monitoring plan.
- Develop Data Quality Assessment Plan.
- Perform spot checks on the team’s data collected and reports each month.
- Actively participate in any additional evaluation M&E activities including but not limited to baseline surveys, mid-term, endline surveys, evaluations, households surveys
- Contribute to learning/research agenda.
- Build the capacity of all relevant team members to implement program monitoring tools, accurately enter program data into relevant databases, and enable them to develop excellent reports and other documents.
- Build the capacity of our local partner organizations through ongoing training and support on: monitoring tools, entering program data into databases, the development of reports and other documents.
- Document lessons learned and success stories on the project.
- Ensure adherence to program management minimum standards in carrying out their duties, advising and supporting other staff in the same as required.
- Other duties as assigned.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM)
- Manage the day-to-day activities of CARM, in particular receiving, classifying, translating, and reporting, and responding to the suggestions and complaints received via CARM from MC program participants and stakeholders
- Monitor and oversee the main avenues that feedback and complaints will be filed. This could include: hotline, feedback boxes, face-to-face meetings, and additional feedback channels as applicable.
- Specifically: A portion of the Officer’s work hours each week may need to be spent monitoring a CARM hotline and receiving and answering calls from community members
- Ensure that all feedback and complaints received are categorized, filed in the CARM database, and directed through the appropriate channels until each one is resolved and each case is closed.
- Follow-up as necessary with Program Officers and the relevant internal stakeholders to ensure each feedback is addressed in a thorough and timely manner
- Conduct regular field visits to MC project locations to monitor CARM
- Design assessments and/or tools that can be used to understand and identify locally appropriate, user-friendly and culturally sensitive communication channels for feedback
- Ensure the confidentiality and security of all complaints received
- Analyze the trends in CARM feedback and complaints received and prepare a weekly/monthly/ and/or quarterly reports – as agreed by Country Team.
- Follow up when complaints have been resolved and survey their satisfaction with CARM and with how their complaint was handled overall
- Follow up when necessary with feedback submitters, such as in cases where the feedback that was filed was unclear, in order to gain further details
- Create, maintain, and update IEC materials for CARM for internal and external use
- Write and help institutionalize country-level SOPs for CARM, with support from the CARM Advisor (HQ)
- Together with program teams, develop a process to ensure integration of learning from CARM into program implementation.
- Function as the key knowledge holder on CARM for Mercy Corps in the Bahamas
- Watch and report on any new needs related to CARM that arise in the project target areas.
- Identify gaps within the current CARM operational manual through consultations with the program team and in the communities where Mercy Corps works, and update the manual as necessary
- Support programs in establishing and adhering to workplans for the rollout of CARM, including processes, procedures, and forms by project or location.
- Conduct orientation sessions for all departments on CARM and their roles and responsibilities toward a successful implementation of a community accountability and reporting mechanism
- Together with HR, support integrate CARM training into new employee onboarding
- Train program staff on receiving complaints and feedback and on community sensitization
- Support programs and in particular in the training and awareness raising with the communities, partners, and MC staff to support the CARM feedback via orientation sessions, training sessions, and future refresher sessions once CARM has been rolled out
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO PARTNERS
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
- Reports Directly To: Director of Programs
- Works Directly With: Program Officers, Finance Manager and Officer, Ops and Logs Manager and local partners/stakeholders
Knowledge and Experience
- BA/S or equivalent, preferable in business administration, public administration or international development.
- 2-4 years M&E experience
- Fluent in both spoken and written English.
- Previous experience working on cash programs preferred
- Relevant experience in field survey/data collection techniques, data entry, data verification, and analysis
- Good understanding and skills at data management.
- Strong computer literacy with a full knowledge of MS Office applications.
- Strong team coordination, listening, and consensus building skills.
A strong team member will be conscientious, with excellent judgement, capable of multi-tasking, prioritizing, problem-solving and attention to detail with strategic vision. They must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. They must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations, as well as the ability to foster solid working relationships with Mercy Corps staff, LNGOs and CBOs. Working as part of a team and coordinating with project personnel, as well as strong organizational skills, are essential to this position.
Living Conditions / Environmental Conditions
The position is based in Freeport, Grand Bahama and it requires up to (25%) travel to local field sites on Grand Bahama, as well as occasional travel to Nassau for meetings.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/short term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.