Monitoring & Evaluation Consultant | SOW
Delivering Innovation in Self-Care (DISC)
LOE: Six Months
Timeline: January 2021 thru Ju2021
Reports to: Sr. SRH Advisor- Implementation Science & Learning
Who we are
Population Services International (PSI) is the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to lead healthy lives and plan the families they desire. We’re reimagining healthcare, developing health market systems where more consumer voices, at all income levels, are shaping the development of increased consumer choices – where technology-driven, affordable, quality drugs, devices, diagnostics and information move closer to peoples’ communities and homes. We believe consumer-powered healthcare is a cost-effective sustainable path toward health for all without financial hardship.
There are over 8,000 “PSI’ers” around the world. We’re a diverse group of professionals and entrepreneurs with an unusually wide range of backgrounds – all with unique skills we bring to the job.
Delivering Innovations in Self Care (DISC) is an $18 million, five-year project made possible by the generous support of the Children’s Investment Fund Foundation. The DISC project is working with consumers, healthcare providers, governments and health systems in Nigeria and Uganda to catalyze self-care including voluntary self-injection of DMPA-SC contraceptives. The investment aims to better understand the conditions under which consumers and providers will demand self-care interventions, and the feasibility of delivering high quality, cost-effective, self-care services at scale.
Now in its inception, the DISC project is entering a period of formative research, insight generation, and prototyping to generate a complex intervention that will combine client- and health system-facing interventions in support of self-care adoption and quality implementation. As DISC conducts research and learning to inform, design, test-drive, and ultimately implement innovations, we will do so with a keen eye toward meaningful evidence and learning, and thought partnership with our global technical community.
This requires our own rigorous attention to establishing monitoring systems capable of reflecting the intended results of our interventions, as well as setting up our team systems for routine reflection, performance assessment, and learning. With activities evolving rapidly across Uganda and Nigeria, and at our hub locations in Kenya and the US, DISC seeks an evidence and learning consultant with qualitative research and user centered design experience. Reporting to the DISC Evidence & Learning Lead, the consultant will collaborate with the DISC Evidence & Learning Team to set up the foundational elements of the project’s Monitoring system—from the M&E plan through to data to use processes and tools.
Sound interesting? Read on…
As a contributor to the DISC Evidence & Learning team, you will:
- Develop the project’s key indicators in response to the demand generation, service delivery, and quality assurance design cycles and their resulting interventions.
- Set up project data collection and ensure functional reporting systems from primary source level to central project-level
- With colleagues, proactively pressure test systems, anticipate and problem solve challenges to functionality
- Support launch of the DISC digital companion, a multifunctional Whatsapp-based platform that will generate key consumer- and provider/outlet-facing monitoring data for the project
- Ensure clear and functional systems for data review and data quality assurance
- Refine and operationalize relevant dashboards
- Complete the project’s EME framework, in line with project and donor requirements
- Ensure alignment between DISC data workstreams and its EME framework
- In collaboration with the team, complete the project’s Monitoring and Evaluation plan, ensuring all indicators, data sources, data collection tools, and roles and responsibilities are clearly documented and understood by team members
- Develop and execute orientation of the full Evidence & Learning team to the DISC M&E plan, with an explicit focus on building team buy-in, ownership, and engagement
- You will go above and beyond to detect and respond to challenges to its roll-out
- Structure, coordinate, and launch DISC’s first quarterly performance review and learning meeting, ensuring meeting contents and proceedings are country led and leverage PSI’s SRH and marketing expertise
- Support development of and preparation for the project’s whole system assessment (similar to a pilot study) in 2021, including all monitoring indicators and data collection systems are functional in both countries, in time for launch of the assessment.
- Provide vision and capacity development support to Evidence & Learning team colleagues across the global platform
- Other tasks as needed
Deliverables for this consultancy include:
- Develop and refine dashboards for the DISC digital companion
- Key indicators for each portion of the DISC intervention for which design will be completed during this six month period:
- Consumer-facing demand generation
- Service delivery, including facilities as well as drug shops, pharmacies, and PPMVs
- With possibility for quality assurance indicators
- Revised EME framework, in collaboration with Research Advisor and Evidence & Learning team)
- DISC M&E Plan
- DISC M&E Orientation Workshop(s)
- DISC routine performance review & learning process materials:
- Master performance review plan (tied to M&E plan) including:
- Process for identifying learning and reflection priorities
- Regular Review meeting content (qualitative and quantitative data sets for review; frequency of inclusion)
- Roles & Responsibilities
- Tools and Templates
- Master performance review plan (tied to M&E plan) including:
- Whole system assessment plan (in collaboration with DISC Research Advisor and larger Evidence & Learning team)
- A Master’s degree in implementation science, social sciences or related degree or an equivalent combination of education and experience;
- Minimum 5-7 years of progressively responsible oversight and capacity development of teams to ensure data quality, timeliness, relevance to key project evidence objectives
- Minimum 5-7 years of progressively responsible, professional-level experience in organizational or action learning, technical thought leadership, and/or knowledge management;
- Proven ability to lead teams through routine performance analysis, in line with country-driven inquiry and learning approaches
- Excellent data visualization skills, and capacity development of others in this area
- Substantial understanding of knowledge management and learning theory, practice and tools;
- Extensive experience in determining appropriate knowledge management processes, products and platforms;
- Excellent communication and interpersonal skills, including written, verbal and facilitation skills applied within multi-cultural contexts;
- Fluency in written and spoken English; French/Spanish/Portuguese is a plus
- Ability to work across teams, time zones and groups over whom there is no direct authority to accomplish project goals.
- Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.
- Proven experience producing a wide variety of high quality communications products that are both stylish and substantive.
- Demonstrated experience working in the sexual and reproductive health, and adolescent and youth programming.
- Outstanding English written, verbal and inter-personal communication skills.
- Experience and excellence in working with large, multinational and intercultural teams.
What would get us excited?
Problem Solver. You know how to get the basics done but you never stop there—you are always thinking beyond your ‘checklist’. You are a proactive critical thinker, looking ahead to chart the best course for your workstreams and your teammates. You bring your team members along so that they, too, become active problem solvers.
Learning Champion. You are passionate about collaborative critical thinking and learning. You’ve thought deeply about what it takes to create safe and enthusiastic spaces for teams to identify and think together about the ‘wicked’ questions that inevitably come up in implementation. You help bring that to life in everything you do!
Social Marketing Aficionado. You bring deep expertise in state of the art monitoring that is relevant and responsive to programs with heavy social marketing and social behavior change technical strategies to catalyze women’s knowledge of, interest in, and motivation to use self-care products.
Self-Care Advocate. You are passionate about making women’s healthcare experience—across private and public sectors– as ‘frictionless’ as possible by equipping them with everything they need to meet their own healthcare needs, thereby empowering users and reducing strain on formal healthcare systems. You are also enthusiastic about promoting safe abortion as a core sexual and reproductive health service.
Capacity Builder. You are eager to share your ME&L skills and technical knowledge with others, and have a track record of working with project team members, government staff, and others to build capacity in M&E. You know not only how to set-up and manage M&E for projects on your own, but how to set-up systems and processes to enables others to do it as well.
Pragmatic: You have deep experience with M&E and with a focus on practical, cost-effective, and creative solutions to collecting data in challenging circumstances and presenting it in ways that allow programmers to use it to guide decisions.
User-centered Mindset. You embrace user-centered design processes, always keeping the end user’s needs and desires top of mind.
REQUESTED APPLICATION MATERIALS
Interested candidates should provide their cover letter, CV, and 2-3 writing samples. In at least 2 of the samples, the candidate should be the lead author.
All interested candidates should apply by May 8th.