Monitoring Advisor, Delivering Innovation in Self-Care (DISC)
Based in: Preference for a candidate based in Nairobi, Kenya; Kampala, Uganda; Abuja, Nigeria; or Washington, DC
Up to 25% international travel (once restrictions are lifted)
Reports to Evidence Lead, DISC
Who we are
With over 50 years of experience, working in over 50 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.
There are over 7,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.
PSI seeks an innovative Monitoring Advisor to provide technical leadership for high quality, relevant, and insightful monitoring data across Uganda and Nigeria. This position is a key part of the Evidence and Learning team in the DISC project– a $18-million five-year self care project made possible with the generous support of the Children’s Investment Fund Foundation (CIFF).
The DISC project is working with consumers, healthcare providers, governments and health systems in Nigeria and Uganda to catalyze voluntary self-injection of DMPA-SC contraceptives and promote additional forms of self-care. The investment aims to better understand the conditions under which consumers and providers will demand self-care interventions, and the feasibility of delivering high quality, cost-effective self-care services at scale.
As a flagship project of PSI, DISC is part of PSI’s organizational pursuit of universal health coverage through innovative and sustainable solutions that meet the actual health needs of people in low and middle income countries. We believe all people can and should have control of their sexuality, sexual health, and fertility and that this is best achieved when people have greater voice, choice and agency over the processes and services that most affect them. Our mission is clear: every woman and girl – and every man and boy – should have access to the products, information and services they need to plan for the families, and lives, they desire. Access to quality-assured contraception and safe abortion where it is legal is part of that package.
The Monitoring Advisor will help the project know if we’re reaching – and satisfying – clients and consumers with quality care and products that meet their needs. How can we be sure we’re on the right track to meet our commitments both to innovation as well as sustainability How can we use data and evidence to understand our clients and the points of service and support on which they rely, across sectors? How can we ensure we use this data to continuously improve our programs, and tell our story with a rigor that responds to our technical community? How can we use our evidence to inspire, and to achieve even more?
We’re looking for someone who loves to dig deep into the data and understand what’s happening beneath the numbers, and who is committed to supporting others to join them in this journey. The ideal candidate will bring experience with multi-country projects emphasizing data use for adaptation and learning. Familiarity working across public and private sectors, sexual and reproductive health programs, data quality, DHIS2/HMIS, data visualization, and digital platforms is advantageous. We’re looking for someone who knows the core of monitoring systems and how to build them for excellence, and who is eager to lead in taking it all to the ‘next level’ as we learn how to advance self-care as a new, consumer-powered cornerstone of sexual and reproductive health care.
Sound like you? Read on.
You will work closely with country-level programmatic and M&E teams in Uganda and Nigeria to develop and optimize a high quality, reliable monitoring system for the DISC project, focusing on ensuring it is:
- Feasible and in line with budget requirements
- Nimble and flexible
- Well-understood by both the in-country program and M&E staff
- Responsive to key learning areas for the project; and
- Acceptable to donors
This position will require close coordination and collaboration with the DISC core and country teams, as well as with PSI’s Strategy and Insights department. You will play a leading role within the DISC Evidence and Learning team to ensure DISC countries effectively apply client-centered performance monitoring and evaluation frameworks, ensuring data collection approaches and tools capture and effectively speak to DISC evidence objectives, including to learn about consumer-powered sexual and reproductive health care for enhanced demand and equitable access to quality self care products and services across private and public sectors. Your specific contributions will include:
- Develop, assess, and refine DISC performance and process indicators and their platforms; ensuring indicators are achievable, measurable, and in line with global standards, and that data dashboards are reliably developed and executed.
- Collaborate with DISC team to develop and refine project technical frameworks and models, in alignment with M&E indicators
- Collaborate with PSI’s Digital Health Solutions team to develop and launch the DISC monitoring dashboard
- Consult with other similar PSI projects such as A360 and incorporate learnings from their experiences with M&E on CIFF-funded SRH programs in overlapping countries
- Implement PSI Data to Action frameworks and overall data use strategies to enable country teams to engage with and use data to improve the performance (scale, quality and efficiency) of the program. Enable the project’s strong and systematic orientation toward use of monitoring as part of adaptive implementation and participatory inquiry and learning.
- Support country teams to shape their evidence use strategy, taking into account both routine data and DISC’s other complimentary data streams (linking data to their activities/deliverables)
- Support country teams to develop action plans to deliver their evidence use strategy
- Serve as primary point of contact on use of monitoring data for DISC Adaptive Implementation processes, including structured and participatory learning with DISC key local stakeholders
- Synthesize, analyze, and share routine monitoring data as part of establishing the whole project’s culture and practice regarding performance review and learning for continuous improvement.
- Play a lead role in designing, structuring and executing DISC routine performance and learning review meetings, ensuring agendas and learning topics identified are country-led and well prepared in advance
- Complete DISC M&E deliverables and reporting requirements in accordance with grant agreement terms, ensuring timely and relevant analyses for external audiences including donors and government partners
- Report on and analyze performance against key performance indicators.
- Ensure timely updating and maintenance of the DISC monitoring dashboard
- Take ownership of monitoring capacity building, knowledge sharing and learning, communicating regularly on results and activities. Support country monitoring staff to ensure quality data and its use to proactively identify trends, and tell a relevant and compelling technical story to internal and external key audiences.
- Ensure that monitoring data generated are in line with international (e.g. WHO) guidelines as well as national standards where possible. Identify and address data gaps for effective programming in line with CIFF and PSI strategies
- Ensure that monitoring data generated are in line with PSI technical policy and SRH norms for relevant health areas
- Work directly with country offices and the Evidence department to support the development of robust end-to-end routine monitoring systems
- Coordinate with in-country teams from relevant projects (e.g. A360) as useful.
- Lead on DISC’s data quality within the routine monitoring workstreams. Work in partnership with DISC’s Data Analysis, Research, and Technical Learning team members, and with PSI’s Digital Health and Monitoring Department, to ensure quality of evidence within the project.
- Support country teams on compliance with organizational data quality standards and the consumer data protection policy.
- Ensure country teams have the skills, tools, and robust work plans to undertake data quality activities.
- Work with PSI’s SRH department MERL Lead, and PSI’s Strategy and Insights Department overall, to support department and organization-level initiatives aligned with PSI’s strategic evidence agenda as relates to self care, UHC, and consumers’ voice, choice, and agency.
- Engage with teams leading cross-cutting initiatives, including costing, quality of care and digital strategies to enhance provider service delivery and client experience.
- Represent PSI externally in relevant technical working groups within the broader SRH community of practice, build and identify strategic partnerships.
- Other responsibilities related to the position.
The position’s location is flexible with potential for frequent travel (up to 25%) once travel restrictions are lifted. This position will require close coordination and collaboration with many people—good people skills are a must.
What are we looking for?
- Bachelor’s degree in implementation science, social sciences or related field (Master’s is preferred) or an equivalent combination of education and experience;
- Minimum 5 years of progressively responsible oversight and capacity development of teams to ensure data quality, timeliness, relevance to key project evidence objectives
- Minimum 5 years of progressively responsible, professional-level experience in organizational or action learning, technical thought leadership, and/or knowledge management;
- Proven ability to lead teams through routine performance analysis, in line with country-driven inquiry and learning approaches
- Excellent data visualization skills, and capacity development of others in this area
- Substantial understanding of knowledge management and learning theory, practice and tools;
- Extensive experience in determining appropriate knowledge management processes, products and platforms;
- Excellent communication and interpersonal skills, including written, verbal and facilitation skills applied within multi-cultural contexts;
- Fluency in written and spoken English; French/Spanish/Portuguese is a plus
- Ability to work across teams, time zones and groups over whom there is no direct authority to accomplish project goals.
- Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.
- Proven experience producing a wide variety of high quality communications products that are both stylish and substantive.
- Demonstrated experience working in the sexual and reproductive health, and adolescent and youth programming.
- Outstanding English written, verbal and inter-personal communication skills.
- Experience and excellence in working with large, multinational and intercultural teams.
- References will be required.
- The successful candidate will be required to pass a background check.
- Must possess valid work authorization.
The candidate we hire will embody PSI’s corporate values:
- Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
- Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
- Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
- Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
- Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
- Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.
*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
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