Organ: The General Secretariat directs all the administrative and financial aspects of the Union’s activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union’s activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Within the General Secretariat, the Strategic Planning and Membership Department (SPM) advises the Secretary-General on strategic challenges and their implications for the Union in the fast evolving telecommunications/ICT environment; develops forward-looking strategic proposals to the ITU management team with a view to ensuring that the organization meets the objectives assigned by the membership; plans and coordinates the corporative and strategic activities with a view to ensuring their accordance with membership objectives; organizes and provides secretariat services to the Plenipotentiary Conference, Council, and other meetings in the general secretariat in order to achieve a high level of involvement from Member States and Sector Members, develops and maintains sound relations with Member States, Sector Members and other entities, the UN and other international organizations. The Department is also responsible for providing expert advice on communication and promotion strategies and for developing and implementing the Union’s corporate communication plan in cooperation with the three Sectors with a view to promoting ITU leadership in the field of telecommunications and ICT.
Duties / Responsibilities
Under the supervision of the Member State Relations and Protocol Officer, the incumbent will perform the following duties:Maintain the ITU Member States database in the ITU SAP Client Relations Management (CRM) system in accordance with established procedures. In particular: update status of Member States and right to vote as well as records of Administrations, National Regulatory Authorities, Permanent Missions and other related entities.Conduct research and provide background information, including statistical reports from CRM and other data sources, and produce presentations and dashboards, for various projects/initiatives.Coordinate the generic Member States Relations (MSR) mailbox and ensure that all enquiries are responded to as directed. Tasks include writing and issuing accurate responses, taking any associated actions in CRM, liaising with other teams as necessary (including for TIEs related issues) and logging and filing all enquiries and responses.Liaise with other internal teams to produce briefing documents through CRM for the attention of the Secretary-General (SG), in the context of Member State high-level representatives and VIPs meeting with the SG in Geneva or during missions abroad.Provide assistance in processing the SG invitations, including loading invitations in the system and drafting responses. Handle requests received from ITU staff for the reservation of ITU spaces for which reservation is managed by Protocol Service and maintain the calendar of reservations. Provide support in public relations functions or on the occasion of VIP visits as necessary.Draft and issue circular letters related to Member State consultations. Control and publish official notifications.Support the Executive Secretary and the Secretary of the Credentials Committee, including control of the credentials, preparation of the signing files, support to the organization and roll out of the signing ceremony and the voting process.Coordinate the update of the Member State Relations & Governance Division (MSRG) information on the ITU corporate website and intranet.Perform other related duties as assigned.
Core Competencies: Applying Expertise; Effective Communication; Learning and Knowledge Sharing; Organizational Commitment; Results-Focused, and; Teamwork and Collaboration.Essential Functional Competencies: Client and Service Orientation, and; Planning and Organizing.Essential Technical Competencies: Knowledge of using client management reporting tool, digital marketing tool, data analyst tool and web publishing tool. Proven diplomatic drafting skills in English.
Education:Complete secondary education with a diploma OR complete equivalent technical or commercial studies with a diploma. For internal candidates, obligatory schooling in combination with thirteen years of qualifying experience may be accepted in lieu of complete secondary education with a diploma for promotion or rotation purposes.
At least eight years of experience in the field of the post. (A maximum of three years of studies in the field of the post and in a recognized school may replace the required experience on the basis of one year of education for one year of experience.) Significant office support work experience, including, organizing and supervising the whole range of office support and administrative activities.
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage.
Annual Salary (Net of Tax)82,401.- CHF – 109,561.- CHF without dependants. According to ITU Staff Regulations and Rules, appointments to posts in the General Service category are subject to local recruitment conditions.
Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.