Main purpose of role: The primary responsibility of the IT Manager, working in co-ordination with the Global IT team, is to manage the IT personnel and oversee IT requirements for UK, Europe and Nigeria offices. This includes stable and secure network server infrastructures, client hardware and software, account management and controls, and database administration, ensuring that they are aligned to support DAI’s ability to successfully meet its business objectives and follow global IT standards.
This individual’s principal goals are to develop solutions and methodologies that allow for the effective and smooth management of an infrastructure that supports DAI’s Business Units, Corporate Service departments and project offices and to attain to service level agreements for users across the organization.
Key tasks, duties and responsibilities:
Strategy & Planning
- Manage the IT department’s operational and strategic planning including business requirements, project planning and organising and negotiating the allocation of resources.
- Provide technology guidance, principles, standards and best practices.
- Define and communicate project milestones, service level agreements and resource allocation to executive team, department heads, support staff and end users.
- Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines and objectives.
- Review performance of IT systems to determine operating costs, productivity levels and upgrade requirements.
- Authorise and oversee the deployment, monitoring, maintenance, development and support of all hardware and software based on department needs.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Oversee provision of end-user services including help desk, technical support services.
- Support the development and implementation of all IT policies and procedures, including those for disaster recovery, standards and service provision.
- Oversee negotiation and administration of vendor, outsourcer and consultant contracts and service agreements.
- Manage IT staffing including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
- Establish and maintain regular written and in-person communications with DAI’s senior leaders, department heads and end users regarding pertinent IT activities.
- Participate in DAI Global IT department’s regular meetings, collaborate with Global IT Net Ops team on initiatives, use Freshservice DAI’s support system to manage end user tickets, change management process and adhere to Global IT standards.
Qualifications, knowledge, skills and experience:
- Extensive experience managing IT operations.
- Proven experience in IT infrastructure strategic planning and development, project management, and/or policy development.
- Good understanding and technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, HP hardware common desktop productivity software solutions.
- Demonstrated experience in developing business processes, managing staff, budgeting, and/or overseeing business office operations.
- Demonstrated ability to apply IT in solving business problems.
- In-depth knowledge of applicable laws and regulations as they relate to IT.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated, self-directed, and attentive to detail.
- Extensive experience working in a team-oriented, collaborative environment.
- Excellent written, oral, and interpersonal communication skills.
- Willingness to travel to DAI’s offices in Nigeria and elsewhere, as required.
- Knowledge and experience of HMG Cyber Essentials Scheme
- Knowledge and experience of ISO: 27001
The salary offered for the IT Manager will be commensurate with relevant experience. The successful candidate will work alongside colleagues in the DAI Europe offices in Apsley, Hertfordshire.
DAI offers a generous benefits package including, after a qualifying period, company pension scheme, private health scheme, life assurance, income protection, gym membership and cycle to work schemes.
All applicants must be eligible to work in the UK.
If this role sounds interesting and you would like to be part of DAI’s growing business, bidding for and managing donor-funded projects round the world, we look forward to hearing from you.
Closing date for applications is Friday 29th November 2019. Interviews will be held progressively.