Internews will disrupt and mitigate the flow of misleading, inaccurate or malign information for vulnerable populations affected by humanitarian crises during COVID-19, when the accuracy and timeliness of public health information and the quality of communication between communities and the agencies that serve them is vital to health outcomes. Internews’ methodologies are part of the wider humanitarian Community Engagement and Accountability efforts and contribute to Risk Communication & Community Engagement (RCCE) efforts from health and humanitarian partners, by ensuring that community perspectives are captured to inform RCCE strategies and that concerns, rumors and questions are addressed with reliable information that comes from, and is created by, local media or other reliable information providers on a variety of both traditional and social media platforms. This approach galvanizes and supports local media, particularly those trusted and used by vulnerable communities experiencing humanitarian crises, to fully play their role as information providers, as facilitators of conversations within their communities, and as watchdogs and agents of accountability for responders and service providers. Internews will ensure that the work of humanitarian and health organizations is shaped by and responsive to the expressed needs of vulnerable communities and local contexts as the pandemic unfolds.
Internews is a very diverse organization globally. We value the perspectives that result from the inclusivity of different voices, and the foundation of our work is to support free and open communications between all people. We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We are an EEO employer and strongly encourage people from all backgrounds to apply for any of our open positions.
The Humanitarian Information Manager will be responsible to ensure optimal information management across the Internews network at the global level. The Humanitarian Information Manager will focus on collating qualitative information like social media interactions, questions from audiences in radio and tv shows, concerns and questions as collected by CSOs and national NGOs, and where relevant, feedback collection by other humanitarian actors, and then ensuring it is cleaned, collated and categorized in a consistent and continuous way in support of local and regional content production and inform decision-making among humanitarian and health actors. The Humanitarian Information Manager will support local country data collection processes/methodologies, assessments and information management practices to ensure optimal exchange between different projects, countries and platforms.
Note: Hiring will be dependent upon receipt of funding. This short-term response project is expected to begin in mid-July 2020, with an anticipated length of six (6) months.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
- Advise on country workflows and SOPs for qualitative data collection/feedback gathered by Internews field staff and partners and suggesting improvements where necessary;
- Ensure consistent data collating and cleaning processes across different countries and formats (face-to-face, listening groups, social media, local media, etc.);
- Identify trends across countries and regions and work with MERL Specialist to collect and report;
- Ensure timely, consistent and accurate documentation of data to help turn qualitative data into useful content for vulnerable populations;
- Provide regular updates to the MERL Specialist on relevant topics and trends;
- Support Monitoring and Evaluation activities to assess impact, reach and quality of the ongoing project;
- Perform any other duties as assigned by the supervisors;
- Understanding of and demonstrated commitment to upholding Internews’ Core Values.
- Strong research, information management and/or monitoring and evaluation in development/humanitarian contexts;
- Experience and/or strong interest in mis/disinformation management and verification practices;
- Strong data management skills, including thorough understanding of qualitative and quantitative data;
- Strong excel skills;
- Experience designing and visualizing qualitative data in reports;
- Fluency in English – both written and spoken – required.
- Self motivated and ability to work in a fast-paced environment;
- Strong understanding of, and commitment towards editorial values of the project;
- Must be self-reliant, resourceful, good problem-solver, good humored and flexible.
This position is being offered and hired by Internews Network. Benefits will be consistent with Internews Network’s offerings and will be reviewed during the hiring process. Additional information can be found on our About Working for Internews page.