Internews will disrupt and mitigate the flow of misleading, inaccurate or malign information for vulnerable populations affected by humanitarian crises during COVID-19 in Lebanon, when the accuracy and timeliness of public health information and the quality of communication between communities and the agencies that serve them is vital to health outcomes. Internews’ methodologies are part of the wider humanitarian Community Engagement and Accountability efforts and contribute to Risk Communication & Community Engagement (RCCE) efforts from health and humanitarian partners, by ensuring that community perspectives are captured to inform RCCE strategies and that concerns, rumors and questions are addressed with reliable information that comes from, and is created by, local media or other reliable information providers on a variety of both traditional and social media platforms. This approach galvanizes and supports local media, particularly those trusted and used by vulnerable communities experiencing humanitarian crises, to fully play their role as information providers, as facilitators of conversations within their communities, and as watchdogs and agents of accountability for responders and service providers. Internews will ensure that the work of humanitarian and health organizations is shaped by and responsive to the expressed needs of vulnerable communities and local contexts as the pandemic unfolds.
The Humanitarian Information Manager will be responsible for ensuring optimal information management across the Internews network at local and country levels. the Humanitarian Information Manager will focus on collating qualitative information like social media interactions, questions from audiences in radio and TV shows and, where relevant, feedback collection by other humanitarian actors, and then ensuring it is cleaned, collated and categorized in a consistent and continuous way in support of local and regional content production and informed decision-making among humanitarian and health actors.
Scope of Work
- Lead and build workflows and SOPs for qualitative data collection/feedback gathering by Internews field staff and partners and suggesting improvements where necessary;
- Collate and clean up data from different data streams (face-to-face, listening groups, social media, local media, etc.) to enable continuous, consistent data analysis;
- Provide training to relevant partners to improve qualitative data collection;
- Provide regular updates to the Humanitarian Data Analyst on relevant topics and trends;
- Support Monitoring and Evaluation activities to assess impact, reach and quality of the ongoing project;
- Manage team of Community Liaisons to maintain data collection best practices and minimum standards;
- Perform any other duties as assigned by the supervisors;
- Understanding of and demonstrated commitment to upholding Internews’ Core Values.
- Strong research, information management and/or monitoring and evaluation in development/humanitarian contexts;
- Strong data management skills, including thorough understanding of qualitative and quantitative data;
- Strong Excel skills;
- Experience designing and visualizing qualitative data in reports;
- Fluency in spoken and written Arabic required;
- English language skills (spoken and written required);
- Self motivated and able to work in a fast-paced environment;
- Strong understanding of, and commitment towards editorial values of the project;
- Must be self-reliant, resourceful, a good problem-solver, good humored and flexible.