The Humanitarian Access Team (HAT) supports Mercy Corps programs throughout Libya in four key areas: assessing access, developing operational and programmatic strategies, crafting advocacy messages, and security. The HAT also serves as a real-time information hub; vets potential partners; assesses programmatic, partner, and operational risk; identifies and maps stakeholders; and maintains a mapped database displaying program locations, and disaggregates this data by donor and risk threshold.
The Program and Reports Officer will assist and advise Program Manager in day to day activities and long term strategic planning. This will include: interacting with partner organizations, gathering and analysis of project data, training development, and planning and financial management. The Program and Reports Officer will support in project reporting and management of the project portfolios. S/he will also support to the Program Manager in the daily smooth running of the projects. Specifically, the Program and Reports Officer will compile and prepare reports for the Project Manager and Mercy Corps internal reporting requirement.
Essential Job Responsibilities
- Attend all coordination and partner meetings.
- Assist PM in identifying, planning, and addressing priority needs.
- Coordinate activities with all involved implementing agencies. Organize monthly meetings with all partner organizations to ensure close cooperation and sharing of lessons learned.
- Maintain, monitor and measure project implementation data entry. Keep PM informed at all times. Track project impact, standards, and operational compliance.
- Coordinate training plans with partner staff, identify training needs and develop, implement, and maintain training plan. Participate in meetings as assigned.
- Stay abreast of project developments and needs.
- Follow through on program needs as required, such as procurement, meeting scheduling, and consultant finding, etc.
- Ensure monthly reports are submitted on time and are of an acceptable standard. Coordinate closely with Mercy Corps team; Human Resources Manager and relevant administrative and finance staff to ensure proper logistics, administration, human resources and transport needs of the program are conducted within MC policy and with the maximum benefit to the program.
- Assist in the recruitment and training of program staff to ensure they are of the quality and capacity to ensure the successful implementation of all Program activities. Monitor and advise on staffing needs throughout the program. Ensure evaluations and disciplinary measures are made, as necessary according to MC policy.
- Work with the PM to forecast expenditure surpluses and deficits to enable adjustments to be made to the program in a timely fashion.
- Manage the program filing system for all Program related activities and ensure that information is organized accordingly to the reporting and auditing needs of the program. Ensure required levels of confidentiality.
- Stay informed on Country-wide cross-cutting issues relevant to the Program.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Reports Directly To: HAT PM
Works Directly With: HAT Team, MCL HR, Finance, and other programs teams.
Knowledge and Experience
- Previous experience in programing
- Must be able to work independently and show initiative.
- Experience in an NGO setting.
- Strong report writing.
- Ability to make recommendations for improvement.
- Strong computer (MS Office), filing, and organizational skills.
- Advance knowledge of written and spoken English is essential.
- BA/S in International Development or related field highly preferred.
- Two years of demonstrated experience in providing administrative/coordination support.
- Proven ability to communicate effectively with colleagues from various backgrounds and cultures.
- Preference given to candidates with prior work experience in Libya.
- Knowledge of humanitarian analysis, and the Libya humanitarian response is preferred.
The Program and Reports Officer must be a detail-oriented multi-tasker who is able to communicate clearly and work under pressure. S/he must demonstrate patience, flexibility, and taking initiative to solve problems. Vital skills include communication (both written and verbal), as well as building and maintaining effective internal and external relationships. S/he must demonstrate the ability to understand and follow agency procedures, meet deadlines, and work both independently and as part of a complex distanced-based, multi-cultural team. An exposure to and interest in international development issues is important, and an understanding of the complex challenges faced by program teams operating in overseas environments is critical.