BACKGROUND/IRC SUMMARY: Founded in 1933, the International Rescue Committee (IRC) is a leading international organization working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those affected by the world’s worst humanitarian crises. At work today in over 40 countries and 22 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.
Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. IRC’s current programs in Jordan focus on urban interventions in the north that address gender-based violence specifically violence against women and girls for Syrian refugees and host community members as well as providing health care (both in urban setting and in Zaatari camp) and Economic Recovery & Development support. In 2013 IRC also started with child protection programming addressing the needs of unaccompanied & separated children (UASC) and alternative care arrangements in Zaatari and Azraq camps.
The Jordan Health Program consists of five primary-level health clinics providing primary and reproductive health care; these include two urban static clinics in Mafraq and Ramtha, two urban mobile clinics in Mafraq and Irbid, and one camp-based static clinic in Zaatari. In addition there is a network of 120 Community Health Volunteers who provide health education to their communities and link them with the mobile clinics and other services.
JOB OVERVIEW: Under the supervision of the Deputy Director of Programs (DDP) and in collaboration with the Field Coordinator and health team, the Health Coordinator (HC) will be responsible for the vision, strategy, design, implementation and management of the Health Portfolio in Jordan. The Health Coordinator will also be responsible for overseeing the efforts reflecting the health programming needs of Syrian refugees and vulnerable Jordanians in Jordan in addition to assisting the IRC’s emergency medical programming in support of conflict-affected Syrian population.
In addition, the Health Coordinator’s main responsibilities are to provide guidance and leadership to the Jordan health program. The Health Coordinator is responsible for the clinical and community health program and technically for its health staff. The Health Coordinator will provide guidance to the teams of both programs and ensure regular and adequate supply of medical and non-medical supplies for the fixed and mobile clinics, Community Health Volunteer (CHV) supervisors and CHVs in all program sites, monitor and evaluate health program activities and ensure community outreach services of the highest standards of quality. The Health Coordinator will work closely with the Health Manager to effectively harmonize health programming across the different sub-sectors of IRC; bringing in line the efforts of primary, reproductive, and community health in order to have an integrated and high quality response to health care. The Health Coordinator will manage two health program managers providing any and all support necessary to ensure successful implementation of the health programs in Jordan.
Program Oversight and implementation
- Oversee the health programming activities including technical support, supervision and guidance to
- P rovide support to the program managers to develop work plans to guide implementation of approved grant.
- Actively support the program managers in the development and implementation and monitoring of health interventions in their area of operation including mobile teams and community outreach.
- Conduct regular communication and program monitoring meetings with program managers.
- In collaboration with M&E team develop and/or improve monitoring and evaluation mechanisms..
- Work collaboratively to integrate CHV with other program sectors where appropriate, particularly with the health programs.
- Conduct regular consultation with the DDP and seek advice on all matters of significance to the program.
- In coordination with the DDP liaise with partners, sector working groups and government stakeholders, including Ministry of Health to ensure programmatic goals and strategies are in line with national and international priorities.
- Conduct regular field visits to identify opportunities for expansion and improvements in program efficiency and quality.
- Coordinate regularly with the DDP and Field Coordinator regarding program risk and issue, develop contingency planning, and identify new program opportunities and coordination mechanisms.
- Develop and adapt the health quality assurance tools andensure effective and high quality reporting, monitoring and evaluation systems for both internal and external use, capturing best practice to support program decision making.
Grants Management and Reporting
- Review progress in achieving program objectives and targets in collaboration with the programs manager.
- In coordination with the DDP and Grants team, participate in Grants Opening, Mid-Term and Closing meetings.
- Review technical aspects of internal and external reports prepared by the managers within agreed deadlines using IRC and donor formats, as required.
- Prepare and implement detailed program spending, procurement and workplans for the health projects.
- Provide support and oversight to program managers on programmatic spending, track Budget vs. Actual reports and ensuring no over or underspending.
Partnerships and Coordination
- Provide overall leadership in developing and strengthening of formal and informal community-based health networks in Jordan.
- Establish networks with UN, INGOs, and local partners to promote technical capacity and develop strategic partnerships, including active participation in cluster meetings and act as secretariat for the CHV Technical Working Group.
- Represent the health programs with MoH, national authorities, non-state actors, UN agencies, NGOs, and donors.
- Upon request by the Senior Management Team, organize and facilitate field visits for stakeholders interested in IRC’s programming in Jordan.
- Attend relevant health coordination meetings and communicate relevant information to health staff.
- Maintain coordination and collaboration with finance, operations to ensure coordination of procurement and supplies and that purchases are made within budget targets.
Program Development and Quality
- Assist development of IRC health programming, as needs are identified and funding opportunities arise.
- Coordinate and participate in the development of new proposals and initiatives for the IRC Jordan in accordance with the country program strategic plan.
- Coordinate and participate in the development of budgets for program proposals in conjunction with the grants and finance departments.
- Assist in the development of detailed yet realistic program log frames, work plans, and monitoring tools and support their implementation in coordination with the Grants unit, health program team, and IRC’s technical health units.
- Ensure that the health activities demonstrate adherence to international and national standards.
- Introduce innovative activities to improve data quality and monitoring through use of ICT.
Staff Management and Development
- Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance
- Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented annual and mid-year performance reviews.
- As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment
- Provide constructive feedback and counsel on appropriate career paths and professional development.
- Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
- Offer leadership support for successful adherence by staff to IRC’s Global HR Operating Policies and Procedures.
- Professional with significant experience in Health programming and related degree (a health medical bachelor degree or master degree in public health).
- Minimum of five years international professional experience in manager level and program implementation in the field of CHV and primary health care or similar health programs.
- Demonstrated successful experience in capacity building, project design and budget management.
- Understanding of protection principles and likely protection concerns arising in the Jordan context as well as conflict sensitivity.
- Experience in working with and coordinating with the UN, donors, INGOs and other stakeholders.
- At least 4-6 years relevant experience managing (designing and implementing) Health programs; preferably in an emergency/complex humanitarian context.
- Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGO’s; ability to work with a broad spectrum of people.
- Strong writing and analytical skills, including ability to communicate technical matters to a range of audiences.
- Competent in Windows, MS office programs, emails and relevant health database (HMIS, DHIS etc.).
- Fluent in spoken and written English.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons
Working Environment: The position is based in Amman with approximately 50% of time expected to spend traveling to the field locations (Mafraq, Irbid, and Ramtha). Individual housing allowance is provided in Amman. Living standards are good and the security situation is calm and stable but this could change. Medical, life insurance and retirement package provided. Travel to/from post. This position is a accompanied.
Returning National Candidates : We strongly encourage national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Syria Response Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.