Summary: This position uses a trauma-informed approach to engage individuals and their support networks to improve their health and well-being. Strategies include psycho-education and support to participants within school-, community-, and/or program-based settings on a range of topics in the form of workshops, group activities, and individual services. Additionally, the Family Support Specialist will be responsible for conducting community education and outreach. This position will maintain strong relationships with identified partners, other service providers and internal Heartland programs in order to direct participants to needed services.
Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
This position is governed by a Collective Bargaining Agreement for which the employee, as a condition of employment, shall be required to remit dues or fees to the Union for administration of the contract.
Essential Duties and Responsibilities:
- Lead workshops for participants on a range of topics in community- and school-based settings
- Provide support and advocacy to individuals, families, and groups by according to participant-centered, trauma-informed, strengths-based framework
- Provide individual and family counseling services to program participants through a short-term clinical case management model
- Design participant-centered activities that support the goals and outcomes of the program
- Deliver trainings and presentations to the community to increase subject matter awareness and
availability of services through the program
- Identify and establish partner linkages to maximize participant outcomes and resources
- Create tools, resources, and materials for targeted audiences
- Collect pre- and post-test measurements to support continuous improvement and evidence-based
- Maintain appropriate participant records and protect participant confidentiality
- React to change with positivity and flexibility
- Actively participate in supervision meetings, team meetings, trainings, and other internal and external
- Establish and maintain professional relationship with participants and colleagues in accordance with
professional standards, laws, and organizational policies
- Initiate requests for assistance from Supervisor to address challenges and concerns as they emerge
- Complete and submit reports and other tasks timely
- Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: BA/BSW and three years experience or Master’s degree in public health, social work, counseling, clinical psychology or related field.
- Other Skills and Qualifications: A valid driver’s license may be required.
- Language Skills: Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required. Fluency in Spanish is preferred, but not required. Ability to write routine reports and correspondence.
- Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
- While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization’s AIDS Policy Statement of September 1987.