Job Title : Employment Supervisor
US Program: Economic Empowerment
Duration: Regular, Full-Time
Salary Band: 7B
Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 42 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 28 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
The Employment Supervisor is responsible for maintaining and enhancing the provision of employment services for refugees, asylees, and other beneficiaries of the IRC in Dallas through the Refugee Social Services program and the Matching Grant program. The Employment Supervisor will ensure program goals are met and oversee quality control for both service provision and contractual compliance. This includes overseeing direct services such as employment preparation, vocational training, job placement, and post-placement follow-up services; staff supervision ; and programmatic reporting and budgeting. Additional responsibilities include developing partnerships with local employers/other community partners and maintaining program sustainability. This is a full-time, exempt position, reporting to the Economic Empowerment Program Manager.
Service Delivery and Contractual Compliance:
- Actively participate and oversee the implementation and management of the RSS employment and MG programs to ensure all program requirements and IRC standards of care are met
- Track enrolled clients utilizing the ETO/IRIS and RDC systems to ensure all employment services are provided in a timely manner and properly documented
- Ensure oversight and monitoring of case files for proper file documentation. Maintain appropriate records for reporting purposes and tracking goals of the program
- M onitor RSS Employment and Matching Grant program goals and take appropriate intervening action to ensure contractual compliance
- Generate timely, accurate, and professional programmatic reports, as needed, by management, partners, and funders.
Partnership Building and Program Development:
- D evelop and cultivate long-term relationships with area employers in order to identify appropriate employment opportunities for IRC clients.
- Analyze and interpret market trends and apply to program strategy; lead outreach initiatives to develop new business partnerships to assist job placement activities .
- Attend local job fairs, respond to local employment advertisements and maintain/increase contact with local business community whether through job developing or ongoing outreach.
Staff Supervision and Other Responsibilities:
- Assist in grant writing, as the opportunities arise
- Represent IRC in public, professional, and governmental forums as assigned by senior staff
- Supervise employment specialists, AmeriCorps members, interns, and volunteers. Maintain close communication regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery
- Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met
- Actively participate in the IRC’s Employment Services Community of Practice
- Education: Bachelor’s degree required; preferably in social work, international relations, or other relevant field
- Work Experience: 3+ years formal supervisory experience and related professional work experience in social services, humanitarian relief, public service. Or other non-profit environment preferred
- Strong Team Ethic: Experience with and commitment to working in team-oriented culture, requiring significant collaborative ability.
- Demonstrated Skills and Competencies: Demonstrated success achieving goals and communicating cross-culturally; Familiarity with the job market in Dallas with a proven record for securing new employers; Ability to work in a fast-paced environment, with routine as well as shifting priorities; Excellent oral, written, and interpersonal communication skills; proficiency in Microsoft Office applications
- Language Skills: Fluency in English, both written and spoken; bilingual ability in one of the predominant languages of the local client base is desired
- Certificates or Licenses: Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
IRC is an Equal Opportunity Employer.
IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.