IRC Summary: The IRC in Northern California was established in 1975 in response to the needs of the growing refugee population. Over the past 40 years the IRC has resettled nearly 60,000 clients in Northern California. Originally focused on reception and placement the IRC provides a range of services including economic empowerment, immigration, community gardening, case management for victims of trafficking and mental health. Economic Empowerment programs are a central component of successful refugee resettlement. The IRC coordinates the delivery of the following programs: Vocational English as Second Language (VESL) training and Employment Services (ES) to individuals who are part of the Alameda County Limited English Proficient (LEP) California Work Opportunity and Responsibility to Kids (CalWORKs), General Assistance (GA), Non-Citizen Victims of Human Trafficking and Domestic Violence (TCVAP) and Refugee Cash Assistance (RCA). These services help move these individuals towards employment and self-sufficiency.
Job Overview: Under the supervision of the Economic Empowerment Manager, the Program Specialist is responsible for implementing the intake, orientation, appraisal and assessment of program participants. The Consortium, led by La Familia consists of Hayward Adult School, Livermore Adult School and Afghan Coalition. Collectively, the Consortium will provide language and employment services to limited English speaking (LEP) populations in Alameda County. The Program Specialist will lead efforts to provide comprehensive case management services to LEP clients, and be the focal point between clients and the service providers within the Consortium.
- Conduct client orientations, assessments, appraisals, intake for Work Opportunity and Responsibility to Kids (CalWORKs), Refugee Cash Assistance (RCA), General Assistance (GA), CalFresh and Trafficking and Crime Victims Assistance Program (TVCAP).
- Maintain strong collaborative spirit by promoting effective referrals for program participants to VESL and Employment Services.
- Update program databases and monthly county and state reports.
- Write thorough individual Family Self-Sufficiency Plans (FSSP) and Welfare-To-Work (WTW2) Plans.
- On-going case management, counseling and transportation assistance as needed, including referrals to outside resources such as social adjustment services.
- Maintain effective collaboration frameworks with La Familia, Hayward Adult School, Livermore Adult School, Afghan Coalition, and the Social Services Agency of Alameda County by ensuring timely referrals to employment and educational providers.
- Ensure accurate records and reporting through case documentation. Prepare and submit narratives and quantitative reporting to Program Supervisor as required by Alameda County and the State of California.
- Ensure accurate and complete case file documentation for all Alameda County Program Participants.
- Participate in all program meetings, staff development activities, and fully engages as a member of the team
- Comply with all policies, procedures and protocols of the agency
- Other related duties as assigned
Key Working Relationships:
Position Reports to: Economic Empowerment Manager
Indirect Reporting: Site Manager
Other Internal and/or external contacts:
Internal: Employment Specialist will develop working relationships with internal programming whenever needed. This includes Center For Economic Opportunity Program (CEO), Reception and Placement (R&P) and Immigration Programming.
External: Employment Specialist will have working relationships with La Familia, Hayward Adult School, Livermore Adult School and Afghan Coalition, key stakeholders and Alameda County Social Service Agency (SSA).
Education: A 4 year degree preferred with an emphasis in Social Work, , Employment Services, International Development, Human Services, Non-profit Management or an equivalent field of study.
Work Experience: A minimum of 2+ years of related professional experience; preferably in employment; human services; case management, or related field. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment.
Demonstrated Skills and Competencies:
- Understanding of program management and case management principles required.
- Familiarity with the employment marketplace in Alameda County strongly preferred
- Experience with job search processes, techniques and tools in the US context strongly preferred.
- Demonstrated success working and communicating effectively in a multi-cultural environment, flexible and able to manage pressure well.
- Very well organized and excellent reporting skills
- Experience working with displaced refugee populations preferred.
- Proven ability to contribute both independently and as a key team member.
- Self- starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Excellent communication skills both written and verbal.
- Possess a great attention to detail and organization.
- An interest in international and refugee issues.
- Previous non-profit work desired.
- Fluency in written and spoken English
- Fluency in additional language relevant to current refugee populations preferred (Dari, Farsi, Spanish, and Chinese).
- Standard office work environment.
- Work outside of traditional business hours may be required on occasion
- Travel to partner locations in Alameda County occasional.