The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. IRC’s current programs in Jordan focus on urban interventions in the north that address gender-based violence specifically violence against women and girls for Syrian refugees and host community members as well as reproductive health care to Syrian refugees through two clinics based in Ramtha and Mafraq, and having mobile outreach health teams in both Mafraq & Irbid, and Economic Recovery & Development program. In 2013 IRC also started with child protection programming addressing the needs of unaccompanied & separated children (UASC) and alternative care arrangements in Zaatari and Azraq camps.
Job Overview/Summary: The Child Protection (CP) Manager will be responsible for all aspects of program implementation, including monitoring and evaluation of all CP activities within the Jordan program. The CP manager will also ensure that the interventions are in line with international best practices, and are appropriately addressing the needs of beneficiaries in targeted communities. The CP Manager reports directly to the Field Coordinator and technically to the Children Protection Coordinator.
· Take the lead on producing concise and analytical monthly protection reports per project site in Azraq and Zaatari camps, highlighting key child protection issues and analyzing any newly identified trends from monthly monitoring
· Provide direct supervision and support to Deputy Child Protection Manager, Senior Child Protection Officers and Outreach officers, including:
o Provide emergency technical support to the team in implementation of case management activities for unaccompanied and separated children;
o Supervise CP teams and ensure quality service provision while supporting staff with stress management and related tensions;
o Ensure the selection and assessment of potential mentor and foster families has been conducted properly;
o Development of individual work plans for Senior Child Protection Officers and Outreach Officers, with a focus on building the management capacity of staff and empowering them to work autonomously;
- Assist in hiring emergency child protection staff – case workers, outreach workers, deputy CP manager and any other child protection vacancies
- Support CP Coordinator in participating in emergency Best Interest Determination panels and processes to ensure rapid solutions found for new arrivals, within 72 hours where possible
- Work closely with Unicef, UNHCR and camp authorities to ensure best interests of children are constantly and consistently prioritized, providing a strong, leading voice in pushing each actor to abide by their roles and responsibilities
· Ensure quality monitoring of individual case management activities, guaranteeing that minimum standards for service provision, confidentiality and beneficiary outcomes are successfully and consistently met.
Staff Management and Development
- Coach, train, and mentor Child Protection team and volunteers with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance
- Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
- As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment
- Provide constructive feedback and counsel on appropriate career paths and professional development.
- Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
- Offer leadership support for successful adherence by staff to IRC’s Global HR Operating Policies and Procedures.
- Consistently and proactively monitor/assess the safety and security of the team; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs in Zaatari and Azraq.
- Any other duties as assigned by the supervisor to enable and develop IRC programs.
Education: Graduate degree in International Development, or similar relevant social science.
- At least five years of managerial experience of which three years are working in child protection humanitarian program implementation environments.
- Must have experience in managing Unaccompanied and Separated Children in refugee camp context.
- Proven experience supervising and providing case management services, representation and liaison with external parties, BID panels, and establishing alternative care arrangement and mentoring strategies.
Demonstrated Skills and Competencies:
- Strong written and oral communication skills
- Excellent interpersonal Skills
- Strong negotiation, and problem solving skills
- Effective management and capacity building of teams.
- Arabic speaker & English fluency required.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Working Environment: This Position is based in Mafraq (50 Km north of Amman, Jordan), with frequent visits to Zaatari & Azraq camps. Standard office work environment. Housing allowance is provided in Amman, including internet connection, water and electricity. Living standards are good and the security situation is calm and stable but this could change. Medical, life, and repatriation insurance and retirement package provided. Travel to/from post and R&R. This position is an unaccompanied post.