Position Title: COVID Care Resource Manager
Reports to: Director of Implementation & Design, Massachusetts Project
Position Type: Full-time required, includes evenings and weekends
Duration: January 2021
The current COVID-19 pandemic exceeds the existing Massachusetts Department of Public Health and Local Boards of Health ability to perform contact tracing. As a result, many people are unaware that they are a contact of a person with COVID-19. Contacts may have asymptomatic or mildly symptomatic COVID-19 and can unwittingly spread the virus in the community. To break the chain of transmission, contact tracing and isolation must be scaled-up rapidly.
To support the Department of Public Health (DPH), Partners In Health (PIH) will hire, train and supervise a large team of community contract tracing staff across Massachusetts. The aim of this will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Massachusetts. In tandem with Commonwealth-wide effort to increase testing and improving communication and implementation of isolation and quarantine this will fortify efforts to control the pandemic in Massachusetts.
The contact tracing staff will consist of 10 teams of 10 units each. Each unit will have 1 Case Investigator who leads the unit, 1 Resource Coordinator, and approximately 7 or 8 contact tracers. This amounts to approximately 100 Case Investigators, 100 Resource Coordinators, and 500+ contact tracers across the state. This large team will use an online platform (Salesforce) to support data flow, data collection and entry, and to coordinate the workflows involved for contact tracing. The project will also employ a data team to oversee the overall impact of the project, monitor metrics and adjust project strategy in real time, and liaise with other partners and stakeholders in the data flow such as testing centers.
Description of duties:
- Oversee the work of a team of approximately 130 COVID Care Resource Coordinators (CCRCs) in total, supported by designated Care Resource Navigators and coordinators leading specific work streams.
- Lead the training and orientation process for when new CCRCs are needed to come on board, in collaboration with Training Lead.
- Oversee CCRC program strategy, workflows, documentation, and stakeholder engagement.
- Work closely with leadership of contact tracing units to seamlessly integrate CCRCs into contact tracing teams.
- Ensure that virtual needs assessments carried out by CCRCs capture all necessary information and that CCRCs are able to connect clients to resources.
- Develop and manage the processes to adequately connect at-risk COVID-19 positive patients and people in quarantine to community resources.
- Understand and determine how to best utilize community resources and build tools to support documentation and implementation.
- Work with all CCRCs to identify common needs amongst COVID-19 patients and search for local solutions. This could include food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine.
- Facilitate and chair local task forces for vulnerable communities, bringing together PIH staff, local boards of health, community health centers, and the CCRC team in order to coordinate stakeholders in providing social assistance to cases and contacts of COVID-19.
- Ensure CCRCs are trained and utilizing online functionality for CCRC activities and support design discussions in increasing functionality Understand targets which need to be met within the program and set up work plans amongst teams to ensure targets are met while keeping the quality at a high level.
- Manage partnership engagement with academic, medical, state, multi-service agencies and grassroots organizations
- Document and use data and patient stories about resource deficits to inform advocacy for policy and systems change.
- Engage PIH clinical experts and other key stakeholders in referral pathways and protocol development.
- Delegate work activities as they arise amongst the various geographic areas.
- As needed, assist by making other phone calls the team is responsible for including. contacting people with COVID-19 to find out their contacts as well as calling contacts and informing of their exposure and arranging for testing.
- Perform any other duty as assigned on a fast paced, interdisciplinary team.
- Social work or health policy degree or other experience in social work or domestic health policy preferred, with focus on connecting vulnerable communities to resources
- Familiarity with and experience working within the Massachusetts health system
- Candidates preferred to have experience working with community resources and social services in different parts of Massachusetts that can inform connecting patients with COVID and their families to local resources. (Please indicate what location on your application)
- Ability to speak more than one language fluently is a distinct advantage; please mark this on your application
- Experience in clinical medicine and/or public health a plus
- Must have access to dependable internet
- Experience with trauma-informed care preferred
- Demonstrated cultural competence
- Will be required to use their own telephone, computer and electronic equipment: PC (Windows 10; Antivirus with Windows Defender and Windows Firewall) or Mac (Apple with OS X 10.13 and antivirus protection Sophos); headset
- Must have excellent computer skills with expertise in Microsoft excel and PowerPoint
- Experience managing dynamic teams in a complex environment
Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Kazakhstan, Malawi, Peru, Mexico, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.
Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.