Position Title: Contact Tracing Program Manager
Reports to: Contact Tracing Project Lead
Position Type: Full Time, includes weekends and/or evenings.
In order to achieve full suppression of COVID-19 in Navajo Nation, one of the objectives of the Navajo Nation Public Health Operations is to contact every person with COVID-19 to notify them of their diagnosis and help them self-isolate, gather their contacts, and proceed to call every contact in Navajo Nation. Contact tracing is a critical pillar for controlling any communicable disease. In the context of COVID-19, contact tracing is a means of virtual accompaniment that achieves three important goals: stopping the spread of COVID by isolating cases and contacts; improving health outcomes by monitoring symptoms and connecting to care; and supporting wellbeing through social and emotional support. Contact Tracers are responsible for conducting initial case investigations, identifying and calling close contacts, and doing follow-up calls for both cases and contacts. All contact tracing staff will use an online App to help with caller assignments, data entry, and tracking patients over time.
The Navajo Nation Department of Health Public Health Operations has established the Navajo Nation Contact Tracing Center (NNCTC). This centralized team of contact tracers consists of a flexible workforce including part- and full-time workers, who play a critical role in supporting Navajo Site Teams (at health care facilities) by responding to requests for assistance from local “site teams” at health care facilities. NNCTC contact tracers are assigned to a site team, working under the daily supervision of the local site team’s COVID case managers. The Site Team Providers (e.g. Case Managers, Public Health Nurses) will be in charge of callers’ daily supervision and work assignments. Once the site team no longer needs extra help, NNCTC contact tracers may be assigned to another site.
The Expanded Contact Tracing workforce includes three pools of Contact Tracers: a) COPE will contract with regional institutions to sponsor contact tracers within a broader framework of professional development; b) COPE will hire full-time and part-time Contact Tracers; and c) COPE will also hire Per Diem positions who can provide additional shift coverage as needed.
COPE (Community Outreach and Patient Empowerment) is a Native-led non-profit entity 501(c)3 based in Gallup NM. COPE’s Vision is to eliminate health disparities and improve the wellbeing of American Indians and Alaska Natives. The three areas of strategic focus for COPE’s work are:
- Improve health care delivery to Native families through community-based outreach and health systems strengthening;
- Increasing access to healthy foods and promoting food sovereignty in tribal communities;
- Strengthening local capacity and partnerships to bring about system-level change.
Working in close collaboration with the Navajo Nation HCOC Expanded Contact Tracing Lead, the Program Manager will provide programmatic oversight over COPE’s Contact Tracing efforts. This individual will play a key role in enabling COPE to achieve its mission. This is a temporary, full-time position.
The Program Manager (herein referred to as “Manager”) will oversee COPE’s Expanded Contact Tracing Program. The Program Manager will directly supervise a team of approximately 7 COPE Supervisors, who will jointly be responsible for oversight of up to 40 full-time Contact Tracers and 30 part-time Contact Tracers. The Manager will oversee the execution of the Expanded Contact Tracing Program, under the advisement and leadership of Navajo Nation’s Unified Command COVID-19 Case Management Team.
The Manager will serve as a point of contact and liaison with Navajo Nation leadership and Navajo sites to ensure that the Expanded Contact Tracing Program is responsive to the evolving needs of the COVID-19 response. The Manager will oversee the day-to-day execution of COPE’s Contact Tracing Activities, providing general management support to the Executive Director and HCOC Expanded Contact Tracing Lead, including staff supervision, program management, fiscal oversight of program budgets, and input on future development and strategic planning. The Manager will also work very closely with the PIH’s U.S. Public Health Accompaniment Unit (USPHAU) which provides training and technical assistance to COPE on policy, strategic planning, metrics and program evaluation, and training of Contact Tracers.
The principal responsibilities of the position will include:
Program Management and Oversight (60%):
- Work with COPE leadership, managers and staff to develop and implement short-, medium-, and long-term work plans for expanded contact tracing, responding to the COVID-19 pandemic and its dynamic needs;
- Work closely with the Executive Director and Administrative team to develop and maintain positive relationships and partnerships with the local stakeholders and partners, including the Navajo Nation Department of Health, Navajo Area Indian Health Services, state Departments of Health, institutions sponsoring contact tracers, other public sector and non-profit organizations and other tribal/community leaders;
- Oversee Supervisors and Contact Tracing workforce to ensure that programmatic activities and work plans are carried out in a timely, high-quality and coordinated manner;
- Support and mentor supervisors and staff including individual professional development plans;
- Collaborate closely and transparently with Training and Technical teams in Partners In Health’s USPHAU and Brigham and Women’s Hospital;
- Provide oversight on grant administration, reporting and finances related to Contact Tracing, working closely with the Contact Tracing Program Administrator;
- Provide input to Executive Leadership and Administrative teams to:
- Evaluate and modify, as needed, programmatic organizational and team structures;
- Support professional development plans for programmatic staff;
- Ensure that all contact tracing staff are well-supervised and supported;
- Ensure the seamless integration of this new programming and workflow into operational flow at COPE;
- Maintain a clear and updated work plan, timeline and clear evaluation process including sustainability planning at all times;
Strategic planning (10%)
- Work closely with the leadership team at COPE and Navajo Nation to develop strategies for sustainability and capacity building within Navajo institutions;
- Provide strategic input on future programmatic, research & evaluation, and policy strategies related to contact tracing;
- Contribute to evaluation of funding and development of proposals.
Accomplishes other tasks or duties as assigned or requested by the Executive Director and HCOC Expanded Contact Tracing Lead.
• Demonstrated strong problem-solving skills, qualitative and quantitative analytical capabilities
• Ability to work independently and effectively in high-pressure, fast-paced environment and handle multiple tasks simultaneously
• Exceptional diplomatic and interpersonal skills and ability to build strong professional relationships with a range of stakeholders in a challenging environment
• Demonstrated ability to adapt and maintain flexibility within highly ambiguous and time-sensitive projects;
• Willing to reside near or in Gallup, NM (location of COPE office)
• Local knowledge of Navajo culture and tribal health system a strong asset
• Own transportation and be in possession of a valid driver’s license to travel across the entire Navajo Nation to work with coalition members and partners
• Master’s degree (e.g. MBA or MPH) and two years of relevant experience or Bachelor’s degree and five years of relevant experience.
• At least five years of relevant experience within a public health care setting and a demonstrated track record in administrative management of similar programs and/or organizations, with at least three years of executive supervisory experience.
• Experience with grants management and government funding preferred.