Community Outreach and Patient Empowerment | Human Resources
Title: COPE Program Administrator
Reporting Manager: Administrative Director
Location: COPE Program, Navajo Nation (Gallup, NM)
In order to achieve full suppression of COVID-19 in Navajo Nation, one of the objectives of the Navajo Nation Public Health Operations is to contact every person with COVID-19 to notify them of their diagnosis and help them self-isolate, gather their contacts, and proceed to call every contact in Navajo Nation. Contact tracing is a critical pillar for controlling any communicable disease. In the context of COVID-19, contact tracing is a means of virtual accompaniment that achieves three important goals: stopping the spread of COVID by isolating cases and contacts; improving health outcomes by monitoring symptoms and connecting to care; and supporting wellbeing through social and emotional support. Contact Tracers are responsible for conducting initial case investigations, identifying and calling close contacts, and doing follow-up calls for both cases and contacts. All contact tracing staff will use an online App to help with caller assignments, data entry, and tracking patients over time.
The Navajo Nation Department of Health Public Health Operations has established the Navajo Nation Contact Tracing Center (NNCTC). This centralized team of contact tracers consists of a flexible workforce including part- and full-time workers, who play a critical role in supporting Navajo Site Teams (at health care facilities) by responding to requests for assistance from local “site teams” at health care facilities. NNCTC contact tracers are assigned to a site team, working under the daily supervision of the local site team’s COVID case managers. The Site Team Providers (e.g. Case Managers, Public Health Nurses) will be in charge of callers’ daily supervision and work assignments. Once the site team no longer needs extra help, NNCTC contact tracers may be assigned to another site.
The Expanded Contact Tracing workforce includes three pools of Contact Tracers: a) COPE will contract with regional institutions to sponsor contact tracers within a broader framework of professional development; b) COPE will hire full-time and part-time Contact Tracers; and c) COPE will also hire Per Diem positions who can provide additional shift coverage as needed.
COPE (Community Outreach and Patient Empowerment) is a Native-led non-profit entity 501(c)3 based in Gallup NM. COPE’s Vision is to eliminate health disparities and improve the wellbeing of American Indians and Alaska Natives. The three areas of strategic focus for COPE’s work are:
- Improve health care delivery to Native families through community-based outreach and health systems strengthening;
- Increasing access to healthy foods and promoting food sovereignty in tribal communities;
- Strengthening local capacity and partnerships to bring about system-level change.
Working in close collaboration with the Navajo Nation HCOC Expanded Contact Tracing team and under the supervision of the COPE Administrative Director, the Program Administrator will provide administrative oversight over COPE’s Contact Tracing efforts and ensure responsible administrative and fiscal oversight of any associated funding. This individual will play a key role in enabling COPE to achieve its mission. This is a temporary, exempt full-time position.
The Administrator will assume day-to-day oversight of administrative and financial aspects related to all of COPE’s Contact Tracing activities. The COPE Contact Tracing team will be comprised of up to 80 staff, including a Program Manager, Project Coordinator, seven supervisors, up to 40 full time contact tracers and up to 30 part-time contact tracers. The Administrator will provide general operational, financial and HR support to the Contact Tracing HCOC Lead, COPE Executive Director and the COPE Administrative Director, including financial accounting, grant compliance and HR activities including processes to ensure HIPAA compliance. This individual will also work with stakeholders and partners to oversee the execution of subcontracts to respective partners that are providing contact tracing support, such as Diné College, Brigham and Women’s Hospital, and others. The Administrator will also support communications and development efforts related to contact tracing as needed.
The principal responsibilities of the position will include:
- Act as spending authority and provide financial oversight and grant compliance on funds within COPE’s Contact Tracing efforts. This includes working with the Finance team and Program Manager to (50%):
- Develop, implement, and monitor policies and procedures related to Contact Tracing activities and workforce;
- Support HCOC Lead and Program Manager to monitor program objectives, financial reporting and workforce planning, making proactive fiscal adjustments as needed;
- Ensure transparency and meticulous fiscal oversight, including budget management, financial analysis, timely and automated financial reports;
- Provide financial input to forecast development needs;
- To develop and execute contracts and subcontracts with local and national partners for additional Contact Tracing support;
- Support preparation of financial reports and analyses, for Navajo Nation HCOC, funders, reporting, BOD, etc.
- Support staffing and Human Resource activities in collaboration with the Executive Director, Program Manager and the COPE Administrative team (40%):
- To develop and execute a dynamic workforce plan that allows for COPE to respond to the changing contact tracing needs and support Navajo area sites;
- To develop job descriptions, hiring protocols, on-boarding/off-boarding, orientation, and training programs for COPE contact tracing staff;
- To execute continuous professional development and quality assurance and compliance with policies and procedures for COPE contact tracing staff;
- Provide administrative oversight for Contact Tracing operations as well as planning for future growth and transition planning including (10%):
- Work with HCOC Lead, Executive Director and Program Manager to project future Contact Tracing programmatic needs based on evolving needs and data;
- Design and implement operational plans to respond to the dynamic role and contribution of COPE to the Navajo Nation HCOC COVID response;
- Work closely with Navajo Area Indian Health Services and Navajo Department of Health HCOC leadership to coordinate contact tracing efforts across institutions and transfer any Contact Tracing infrastructure to public partners as needed;
- Manage MOUs and ensure documentation is submitted;
- Other duties assigned by Executive Director
Qualifications: (include education, experience and language skills required)
- Honesty, accountability and transparency.
- Master’s degree with a major or concentration in economics, business, accounting or finance.
- Minimum of 10 years’ experience.
- Experience with grants management and government funding preferred.
- Excellent analytical, organizational, and problem solving abilities.
- Strong accounting and internal control knowledge.
- Detail orientation with the ability to quickly master subject matter and see it in the context of a broader operational framework.
- Excellent interpersonal and communications skills and demonstrated ability to work across a range of cultures, personalities and competencies.
- Experience working with underserved populations.
- Commitment to health and social justice.
- Willing to reside near or in Gallup, NM (location of COPE office)
- Local knowledge of Navajo culture and tribal health system a strong asset
COPE is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.