Position Title: Contact Tracing Supervisor
Reports to: Program Director
Position Type: Full Time, includes weekends and/or evenings.
In order to achieve full suppression of COVID-19 in Navajo Nation, one of the objectives of the Navajo Nation Public Health Operations is to contact every person with COVID-19 to notify them of their diagnosis and help them self-isolate, gather their contacts, and proceed to call every contact in Navajo Nation. Contact tracing is a critical pillar for controlling any communicable disease. In the context of COVID-19, contact tracing is a means of virtual accompaniment that achieves three important goals: stopping the spread of COVID by isolating cases and contacts; improving health outcomes by monitoring symptoms and connecting to care; and supporting wellbeing through social and emotional support. Contact Tracers are responsible for conducting initial case investigations, identifying and calling close contacts, and doing follow-up calls for both cases and contacts. All contact tracing staff will use an online App to help with caller assignments, data entry, and tracking patients over time.
The Navajo Nation Department of Health Public Health Operations has established the Navajo Nation Contact Tracing Center (NNCTC). This centralized team of contact tracers consists of a flexible workforce including part- and full-time workers, who play a critical role in supporting Navajo Site Teams (at health care facilities) by responding to requests for assistance from local “site teams” at health care facilities. NNCTC contact tracers are assigned to a site team, working under the daily supervision of the local site team’s COVID case managers. The Site Team Providers (e.g. Case Managers, Public Health Nurses) will be in charge of callers’ daily supervision and work assignments. Once the site team no longer needs extra help, NNCTC contact tracers may be assigned to another site.
The Expanded Contact Tracing workforce includes three pools of Contact Tracers: a) COPE will contract with regional institutions to sponsor contact tracers within a broader framework of professional development; b) COPE will hire full-time and part-time Contact Tracers; and c) COPE will also hire Per Diem positions who can provide additional shift coverage as needed.
COPE (Community Outreach and Patient Empowerment) is a Native-led non-profit entity 501(c)3 based in Gallup NM. COPE’s Vision is to eliminate health disparities and improve the wellbeing of American Indians and Alaska Natives. The three areas of strategic focus for COPE’s work are:
- Improve health care delivery to Native families through community-based outreach and health systems strengthening; official source
- Increasing access to healthy foods and promoting food sovereignty in tribal communities;
- Strengthening local capacity and partnerships to bring about system-level change.
The COPE Contact Tracing Team – comprised of COPE Supervisors, Contact Tracers and Per Diem workers – will provide the central management, coordination and execution of the Expanded Contact Tracing workforce. The program will operate under the advisement and leadership of Navajo Nation and the COVID-19 Case Management Team under Unified Command. COPE will also collaborate closely with Partners in Health’s U.S. Public Health Accompaniment Team (USPHAU), who will provide training and technical assistance to the team and program.
The COPE Contact Tracing Supervisors (herein referred to as “Supervisors”) will play a key role in the team. Supervisors serve as the core management team for the Navajo Nation Expanded Contact Tracing workforce, providing primary non-clinical oversight of the contact tracers, managing overall program operations and communicating closely with Site Teams to ensure smooth integration of virtual Contact Tracers.
COPE Supervisors are responsible for managing and coordinating the entire workforce of the entire Expanded Contact Tracers – including COPE Contact Tracers, Contact Tracers sponsored by collaborating institutions and Per Diem workers. This includes day to day scheduling, coordination with Navajo Site Teams, and “field support” to all Expanded Contact Tracers (i.e. participation in team huddles, fielding non-clinical questions during caller shifts, shift scheduling for the entire virtual Contact Tracing team) to ensure site needs are met. They are also responsible for communicating training and workforce needs to the Senior Project Manager and Training team.
The Supervisors will directly supervise COPE Contact Tracers and COPE Per Diem Workers, whereas the Contact Tracers as sponsor institutions will be directly supervised by each institution’s Team Leaders. This includes HR responsibilities, performance issues, and support. Supervisors will be responsible for direct supervision of no more than 10 contact tracers. The Supervisors will work under the Program Director.
Contact Tracing positions will be hired on a temporary basis for 3 months with the possibility for contract renewal contingent upon funding, staffing needs, and individual performance.
Team Supervision and Workforce Planning
- Provide group and 1-on-1 supervision to approximately 10 Contact Tracers
- Provide front-line support and support training to contact tracers (e.g. attend huddles, assist with team management, field calls during shifts related to non-clinical decisions, CommCare utilization and updates, group and individual meetings to promote wellness and professional development)
- Provide day-to-day oversight of assignments, timesheets, time off requests
- Ensure that Contact Tracers attend trainings, identify performance and wellness needs to Program Director
- Organize shift schedules and monitor shift attendance of all Virtual Contact Tracers
- Monitor workforce needs based on site requests and epidemiological trends, and work with Sr. Project Manager and Program Director to proactively address shifting needs, including utilization of Per Diem workforce as needed
- Monitor ongoing quality assurance throughout field supervision
- Ensure confidentiality / HIPAA compliance of COPE contact tracers including Per Diem workers
- Monitor and address workforce retention
- Work closely with PIH’s USPHAU team to identify, communicate, and address training and coaching needs
Support to Navajo Sites and Program Improvement
- Proactively coordinate site requests for virtual contact tracers
- Coordinate deployment of virtual contact tracers to respond to site deployments
- Liaise with Navajo Sites to ensure that contact tracers are integrated and oriented re: workflow, assignments, care processes, care resource coordination
- Work with PIH’s USPHAU Team to analyze workforce and program indicators and implement quality improvement strategies
- Bachelors’ Degree or equivalent required
- Experience supervising teams in complex environments
- Experience in public health preferred
- Experience as a contact tracer (ideally in Navajo Nation) also preferred
- Experience with CommCare or other electronic data management systems
- Excellent organizational and communication skills
- Ability to handle confidential information with discretion and professionalism
- Familiarity with Navajo healthcare system, culture and/or language preferred
- Affiliation with Navajo Nation and/or familiarity with Navajo’s Chapters strongly preferred