Hiring Range: $32,850-$36,500
Job Summary/General Purpose of Job
Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Principal Duties/Job Responsibilities
Review open accounts for collection efforts. Make a high volume of outbound calls in a professional manner while keeping and improving customer relations in a fast paced goal oriented Accounts Receivable Department.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates, process customer refunds, process and review account adjustments, and provide documentation for charges.
Identify issues attributing to account delinquency and discuss them with management in a timely manner.
Review and monitor assigned accounts and all applicable collection reports. Must be able to create spreadsheets for tracking information, input data and generate reports as needed. Perform small balance write-offs. Research each account using company records and internet resources available.
Provide timely follow-up on payment arrangements. Solve problems quickly and create resolutions that bring in revenue on a regular basis.
Mail correspondence to customers to encourage payment of delinquent accounts.
Assist in the Account Receivable area as needed.
Other duties as assigned.
Basic Qualifications & Interests
Associate degree or equivalent job experience in a collections specific role.
Knowledge of billing, collections and receivable procedures required.
Must be able to complete job duties with a high degree of accuracy.
Ideal candidate should possess a high level of technical skills including but not limited to: Excel, Word and Outlook.
Preferred Qualifications & Interests
Excellent communication, customer service and interpersonal skills.
Ability to work in a fast-paced collaborative environment.
The American Bar Association is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with the American Bar Association please call 312-988-5188.