Background: IRC Richmond will provide resettlement services to approximately 150 newly arriving refugees during the coming year as well as ongoing support to refugees, asylees and other eligible immigrants already in the community. A dedicated staff of 5 professionals and 1 AmeriCorps member offers an array of programs including employment and career advancement services; English, job readiness and financial education; and access to health and mental health services.
Scope of Work: The Caseworker provides assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience and the achievement of client self-sufficiency. The Caseworker develops resettlement and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. This is a full time, non-exempt position reporting to the Site Coordinator.
Responsibilities may include, but are not limited to:
- Ensuring the best possible resettlement experience for each client, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc).
- Providing individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs.
- Independently developing reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations.
- Ensuring that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
- Assessing and monitoring client progress at regular intervals to ensure progress on goals is made, designated resources are maximized; modifying initial resettlement plans and other case file documents as required.
- Ensuring compliance with case file management and reporting requirements.
A four year degree, with an emphasis in Social Work or an equivalent field of study. This may be substituted by some formal education and the skills and knowledge typically acquired through 2-3 years of relevant work experience.
One to two years of related provisional work experience (in addition to the above). A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment.
Proven ability to contribute both independently and as a key team member.
Self- starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Excellent communication skills, with fluency in written and spoken English. Fluency in a language spoken by local refugee populations highly desirable.
Proven success achieving goals and working effectively in a multicultural environment.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.