Scope of Work:
The Casework Supervisor supervises and directs Case Workers who are responsible for providing assistance to newly arrived refugees, asylees and other humanitarian immigrants, ensuring the best possible resettlement experience and resulting in refugee self- sufficiency under the State of Maryland Public Private Partnership (PPP), the US Department of State Reception and Placement Program (R&P), Matching Grant (MG) and logistics programs. This position reports to the Deputy Director
Responsibilities may include, but are not limited to:
- Overseeing the implementation and management of processes and procedures to ensure compliance to all program requirements.
- Overseeing the Case Workers’ daily provision of core services, delegating work assignments, and formally evaluating individuals’ performance. Actively participating in the delivery of client services as necessary.
- Working independently in planning and developing programs to support the successful resettlement of newly arrived refugees, asylees and other immigrant populations.
- Assessing, evaluating and reporting program and staff performance and escalating issues requiring additional attention.
- Monitoring program execution to ensure compliance with all funding requirements.
- Lead and facilitate meetings.
- Serve as subject expert on PPP, R&P and MG programs issues.
- Lead projects as assigned by the Deputy Director and/or Executive Director.
- Provide direct client services during Case Workers’ absence or as necessary to achieve program objectives.
- Liaise with internal and external partners and service providers to create a more welcoming environment for clients served.
- Actively participate in RFP development.
- Complete periodic program reports.
- Review client progress reports for accuracy prior to submission to funders or IRC Headquarters.
- Train staff.
- Lead Continuous Quality Improvement (CQI) efforts.
- Other responsibilities as assigned.
- A college degree in Social Work or a related field of study and the skills and knowledge typically acquired through 2-4 years of case management work experience with refugee populations.. A Masters degree in Social Work, Human Services, or related field of study is preferred.
- A demonstrated record of increasingly responsible roles in a mission and outcome driven environment.
- Highly organized self-starter with proven success managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines.
- Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
- Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is desired (e.g. Swahili, Arabic, French or Tigrinya).
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
For more information on our Programs please click http://www.rescue.org/us-program/us-silver-spring