The BASICS Specialist in User Research will work closely with Invisible Internet Project (I2P), an open source security and privacy tool, to develop user personas and improved documentation that will help increase user adoption and further sustainability of the project. The Invisible Internet Projection (I2P) is a fully encrypted private network layer that has been developed with privacy and security by design in order to provide protection for your activity, location, and your identity. The software ships with a router than connects you to the network and applications for sharing, communicating and building.
ABOUT BASICS SPECIALISTS
Internews’ BASICS project (Building Analytical and Support Infrastructure for Critical Security tools) is improving the sustainability of critical open source privacy and security tools by building ties between tool teams and the communities they serve. Many powerful and widely used open source security and privacy tools are maintained by individuals or small groups of volunteers who are often under-resourced, lack the ability to receive grant funding, and do not have the means to hire additional support to advance their project’s goals.
Internews will place skilled individuals with open source tool teams as contributing specialists who will help address tool needs. Contributing specialists will be supervised and supported by Internews and connected with a partner from the tool team(s) for mentoring and coordination.
This is a paid position on a 6-month, part-time contract. The Specialist will be expected to work approximately 20 hours per week. This is a remote-first consultancy, and candidates from any time zone are welcome to apply. The pay rate will be approximately US $20-25 per hour.
OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING
We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socio-economic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities and national origins to apply, and welcome those with alternative backgrounds and experiences.
SCOPE OF WORK
The Specialist will be expected to work approximately 20 hours per week to conduct User Experience research and testing with both individual users and organizational partners. This may include:
- Developing user personas to drive development decisions and documentation;
- Identifying feature use, missing features, and required feature modifications;
- Identifying design flaws and needs;
- Identifying gaps in user and contributor documentation, and writing documentation to fill gaps;
- Assessing ease of installation, maintenance, and first use;
- Developing use cases to inform better choices for UX and product documentation, with a particular focus on journalists and organizations; and
- Translating user research into insights that can be used to shape development roadmaps for applications and the software gateway.
QUALIFICATIONS WE’RE LOOKING FOR
- Experience designing and conducting user research (ideally with sensitive/at-risk users)
- Experience developing user personas
- Experience auditing and creating user documentation
- Understanding of security implications for User Experience (e.g. how a user interface communicates security expectations for the user)
- Demonstrated understanding of and commitment to upholding Internews’ Core Values.
- Experience designing User Interfaces (UIs)
- Familiarity with User Experience needs of at-risk groups such as journalists and human rights defenders
- Lived experience in Internet environments facing challenges emerging from electricity and bandwidth limitations, censorship, surveillance, and other oppressive, anti-open-Internet activities.
The specialist should demonstrate enthusiasm for Open Source software, excitement to learn, and commitment to freedom of spech and journalist safety.