This position is responsible for implementing the essential details of a wide variety of complex and expanding Quilt & Kit Ministry projects for Lutheran World Relief. The Associate, Quilt & Kit Ministry provides administrative, logistical, project management, and programmatic support for the Quilt and Kit team, working on constituent engagement solutions designed to increase community participation across the United States. As an external-facing member of the Outreach and Engagement team, the Associate, Quilt & Kit Ministry is one of the primary points of contact for LWR’s national team of volunteers and tens of thousands of quilters and kit-makers across the country.
- Ensures timely and compelling communication with Lutheran World Relief’s quilters and kit-makers via phone, email, social media and postal mail communications. Responsible for coordinating with the website manager to ensure information about the program and for local collections (Ingatherings) is accurate and current. Monitors
communications and social media for potential story leads.
- Responsible for accurate and timely tracking of quilter and kit-maker information in Lutheran World Relief’s Constituent Relationship Management system, including: inputting and updating donor information; tracking event
follow-up and coordinating with Database Manager.
The Associate, Quilt & Kit Ministry will also be critical in the implementation, and roll-out of the new Quilt & Kit Tracking system.
- Serves as a primary point of contact, for the national corps of volunteers (Key Leaders) who coordinate annual or biannual collections (Ingatherings) of quilts and kits. Contributes directly to the team goal to collect ~$13m worth of quilts and kits annually.
-Coordinates between Key Leaders, the Quilt & Kit Ministry Manager, and the Senior Program Associate for Humanitarian Assistance to ensure logistics for Ingatherings are in place, website details for Ingatherings are accurate and that local volunteers have what they need to conduct successful collections, with minimal frustration.
-Works closely with the Quilt & Kit Ministry Manager to provide an exceptional volunteer and donor experience for Key Leaders. Includes providing resources, responding to inquiries, troubleshooting challenges, and implementing a succession plan development strategy with all Key Leaders.
- Implements constituent acquisition strategies to identify individuals involved in quilts and kits and ensure that all are engaged in the appropriate donor journey for an exceptional experience with LWR. Five-year department goals include recruiting 40,000 quilters and kit-makers as monthly donors (Faithful Neighbors) and identifying 60,000
quilters and kit-makers. Strategies/projects include:
– Coordinating implementation of the Quilt & Kit Affinity Pin program, making sure that all of our
dedicated quilters and kit-makers feel loved and valued.
– Implementing donor journey for 2020 Face Mask Challenge donors.
– Following up with individuals and congregations who contribute to special seasonal quilt and kit campaigns.
- Responsible for managing the Brick Plaza (donor recognition program) data and the twice annual brick installations and coordinating with the Graphic Design Manager to ensure timely receipt of certificates. Also, monitors the Quilt and Kit Shipping Fund donations to flag donations above ($425) to inform donors about the Brick Plaza opportunity.
- Responsible for monitoring Google alerts, Quilt and Kit Shipping Fund donations, social media channels, as well as communicating with Corus colleagues to determine when a personal note from the Quilt and Kit Ministry Manager is warranted.
- Associates Degree or equivalent experience in a related field
- Demonstrated and exceptional communications skills in a variety of channels- email and phone, print, web,social media, and in-person. Ability to communicate compellingly and with ease to a wide range of audiences.
- Demonstrated expertise in data entry and management in a variety of platforms. Must be familiar with one or more Constituent Relationship Management systems; Raisers Edge experience a plus. Derives joy from the order and rhythm of database and tracking system management. Exceptional organizational skills required.
- Experience working with a group, volunteer corps, or community deeply driven by their faith required.
- Familiarity with general church structures and congregational life preferred.
- Enjoys people and exhibits skills of diplomacy. Experience engaging internal and external staff and volunteers with a wide variety of personalities and working styles. Able to work productively with diverse populations and institutions that may disagree and could be in competition with one another. Experience managing challenging (passionate!) individuals with patience and grace required.
- Enjoys working in an environment with a changing pace. Demonstrated project management skills. Able to juggle competing priorities for time and attention with grace and ease.
- Proficiency with Microsoft Office software required; familiarity with SharePoint or another document sharing platform a strong plus.
- Willingness and ability to travel (up to 10%) domestically and internationally. International travel may be to countries that are experiencing political instability and have poor infrastructure including poor road conditions, limited amenities and poor housing accommodations. In addition, the travel may be to countries where
infectious diseases or vector-borne diseases are present. Travel may be required to locales that experience extreme temperatures (either hot or cold) and high altitudes.
- Deep commitment to LWR-IMA’s core values and ability to model those values in relationships with
colleagues and partners.
- Demonstrated ability to take initiative and follow through on projects and policies; exceptional organizational
skills and the ability to manage a variety of tasks productively.
- Ability to work as part of a team, both internally with fellow staff as well as with LWR-IMA’s partners and
allies; excellent interpersonal skills.
- Creativity, imagination, problem-solving skills, and the ability to adjust direction and strategies.
- Experience with and commitment to working in a very diverse workforce.
Corus International is an equal opportunity employer (EOE). As such, Corus makes employment decisions and provides equal employment opportunity without regard to an applicant’s or employee’s race, religion, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other basis protected by federal, state and local laws. If you need a reasonable accommodation in the application or hiring process, please notify Corus’s Human Resources department.